Services Coordinator

The Services Coordinator is responsible for supporting the delivery of professional services projects by coordinating client/Partner engagements, managing schedules, and ensuring effective communication between customers and internal teams. The role acts as a key liaison to ensure projects are delivered on time, on budget, and to a high standard. This position requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, client-focused environment.

Key Responsibilities Include

Project & Service Coordination

Coordinate the scheduling and delivery of professional services projects & engagements across vendors, partners and customers.Track project timelines, milestones, and deliverables to ensure timely completionSupport project managers/consultants/partners/vendors/customers with administrative and coordination tasksMaintain accurate records of project activities, documentation with regular status updates

Client & Stakeholder Communication

Create project estimates as a quote for partnersAct as a central point of contact for clients regarding project status and service deliveryManage meeting scheduling, agendas, and follow-upsRespond to client queries and escalate issues where requiredBuild strong working relationships with clients and internal stakeholdersAble to comfortably work with external and internal stakeholders and build strong working relationships

Operational & Administrative Support

Prepare project documentation, reports, and service updatesMaintain CRM / project management tools with up-to-date information

Service Delivery Support

Monitor service delivery performance against agreed timelines or SLAsIdentify risks or delays and escalate proactivelySupport continuous improvement initiatives to enhance service delivery and customer experience

Required

Skills and attributes:

Experience in project coordination, support and service delivery within a technological spaceStrong organisational and time management skillsExcellent written and verbal communicationHigh attention to detail and ability to multitaskProficiency in Microsoft Office and CRM/project tools

Preferred

Experience within professional services, technology, consulting, or SaaS environmentsExposure to project coordination or service delivery frameworksSomeone that is flexible & quick thinker

This role is based in our Hawthorn Office, the environment is vibrant with many social events throughout the year.

About Wavelink

We are a forward- thinking technology company that sells a bespoke portfolio of technology solutions, some of Wavelink’s offerings include; cyber-security software, networking, Wi-Fi and healthcare mobility solutions. The solutions are leading products in the industry that help to increase productivity and effectiveness in organisations.