Short Term Rental Operations Agent

About the role

Phillip Island Holiday Homes is seeking a Short Term Rental Operations Agent to join our friendly and dynamic team on a full-time basis based in Coburg, VIC 3058.

This is a pivotal role within our guest services operations, working from our administration office in Coburg. Successful applicants will be responsible for working on the day-to-day operations of our short-term rental properties. You will be the key point of contact for guests, property owners, and internal teams, ensuring seamless experiences across all touchpoints. This position is integral to maintaining our reputation for excellence in the holiday rental sector and directly contributes to the success and growth of Phillip Island Holiday Homes.

Key responsibilities

• Managing guest enquiries, bookings, and reservations through multiple channels, including phone, email, and online platforms

• Assisting guests as needed for check-in and check-out, property access instructions, in house assistance & troubleshooting

• Responding promptly to guest requests, concerns, and complaints, resolving issues to ensure satisfaction and positive reviews

• Coordinating with property owners regarding maintenance issues, repairs, and property updates

• Managing property calendars, availability, and pricing in coordination with the wider team

• Processing payments, managing invoices, and maintaining accurate financial records for properties and transactions

• Maintaining comprehensive guest and property databases, ensuring all information is current and accurate

• Liaising with housekeeping and maintenance teams to ensure properties are prepared to the highest standards

• Promoting properties and managing relationships with local attractions, restaurants, and service providers

• Handling administrative tasks including correspondence, documentation, and reporting

What we're looking for

• Strong customer service skills with a proven ability to manage guest interactions professionally and courteously

• Excellent organisational and time management abilities, with capacity to prioritise effectively

• Proficiency in property management software and booking platforms would be preferred

• Competent computer skills including Microsoft Office and experience with database management

• Strong written and verbal communication skills with attention to detail

• Problem-solving mindset with ability to make sound decisions under pressure

• Reliability and flexibility, including availability for occasional rotating weekend work

• Knowledge of the Phillip Island area and tourism industry is preferred but not essential

What we offer

Phillip Island Holiday Homes is committed to providing a rewarding work environment where our team can thrive. We offer competitive remuneration commensurate with experience, professional development opportunities to enhance your skills in the property management and tourism sector, and a collaborative workplace environment that values your contribution. We provide a supportive team environment where initiative is recognised and rewarded. In addition to performance bonus's, our staff enjoy discounted rates on selected properties for personal use, creating opportunities to explore the beautiful Phillip Island region. We also prioritise work-life balance and maintain reasonable working hours to support your wellbeing.

About us

Phillip Island Holiday Homes is a leading provider of quality short-term rental accommodation in and around Phillip Island, Victoria. We pride ourselves on delivering exceptional guest experiences and maintaining strong relationships with our property owners. Our mission is to provide memorable holiday experiences whilst maintaining the highest standards of property management and customer service. With a diverse portfolio of properties ranging from beachfront homes to family residences, we cater to a wide variety of guests and occasions. We are passionate about showcasing the best of Phillip Island's natural beauty and attractions, and our team is dedicated to ensuring every guest leaves with cherished memories.

Apply now

If you are a customer-focused professional with strong organisational skills and a passion for delivering outstanding service in the hospitality and tourism industry, we would love to hear from you. Please submit your resume together with a cover letter outlining your relevant experience.