Member Support Officer

About the role

We are seeking two Member Support Officers. These roles play an important role in supporting relationships between QAIHC and its member Aboriginal and Torres Strait Islander Community Controlled Health Organisations (ACCHOs) across Queensland. Working within the Member Support and Sector Engagement Team, the position supports implementation of QAIHC's Member Support and Sector Engagement Framework by building trusted relationships with members, understanding member priorities, facilitating access to support and opportunities, and contributing to collaboration across the sector. The Member Support Officer supports member engagement activities, maintains member information and intelligence, assists with Communities of Practice and sector networks, and contributes to initiatives that build the capability, connection and voice of the Queensland ACCHO sector.

Key responsibilities

• Build and maintain trusted relationships with QAIHC members

• Support implementation of member engagement plans

• Coordinate and undertake member engagement activities including site visits, meetings and virtual engagement

• Maintain an understanding of member priorities, challenges and opportunities

• Respond to and coordinate member enquiries and support requests

• Facilitate member access to QAIHC programs, services, organisational capability and external opportunities

• Coordinate referrals to internal and external supports

• Maintain accurate member records within QAIHC's member information systems

• Support the establishment and ongoing operation of Communities of Practice and sector networks

• Develop and maintain productive relationships with internal and external stakeholders

About you

• Demonstrated experience building and maintaining effective relationships with Aboriginal and Torres Strait Islander organisations, communities and stakeholders

• Demonstrated understanding of the Aboriginal and Torres Strait Islander Community Controlled Health sector and the principles of community control and self-determination

• Demonstrated experience coordinating activities, projects, programs or service delivery functions and delivering outcomes within agreed timeframes

• Demonstrated experience preparing reports, briefings, correspondence and other documentation, including the ability to analyse information and identify emerging issues and opportunities

• Highly developed communication, stakeholder engagement and interpersonal skills, including the ability to work collaboratively with internal and external stakeholders

• Demonstrated ability to work collaboratively within a team environment and contribute positively to team outcomes

• Current unrestricted C Class Driver Licence

• Willingness to undertake regular travel throughout Queensland, including regional, rural and remote communities

• Willingness to undergo a National Police Check

• Willingness to obtain and maintain a Blue Card if required

About us

The Queensland Aboriginal and Islander Health Council (QAIHC) is a non-partisan peak organisation representing all Aboriginal and Torres Strait Islander Community Controlled Health Organisations (ACCHOs) across Queensland. Established in 1990, QAIHC is committed to eliminating disparities in health and wellbeing experienced by Aboriginal and Torres Strait Islander peoples. We contribute to this vision by leading the development of the community-controlled health sector in Queensland through evidence-based, practical public policy solutions.

Benefits

• Attractive health promotion charity salary packaging

• Ongoing professional development and learning and mentoring opportunities aligned with workforce development and leadership pathways

• To enable us to assess your suitability, your application should include:

  • your current resume, including the names and contact details of two referees with a thorough knowledge of your abilities and performance over the last two years. These should be from people that have managed or supervised you in the workplace.

  • a covering letter telling us what you will bring to the role and your motivations to apply.

Information for applicants

• To be eligible for permanent appointment to QAIHC, applicants must provide proof of Australian citizenship, permanent residency or a right to stay indefinitely.

• Travel will be required

• Candidates must demonstrate cultural competency and respect for Aboriginal and 

• Torres Strait Islander traditions and values.

• Applications close: 25th September 2026 unless filled prior to this date