IT Support Officer

🗂 We’re Hiring: IT Support Officer🕒 Employment Type: Full-Time💼 Level: Entry-Level to JuniorWe are seeking a motivated, service-oriented, and technically capable IT Support Officer to join our IT team. This role is ideal for individuals who enjoy troubleshooting technical issues, supporting users, maintaining IT systems, and ensuring smooth day-to-day technology operations.🎯 Key Responsibilities• Provide first-line and second-line technical support to employees and users.• Diagnose and resolve hardware, software, network, and system-related issues.• Install, configure, maintain, and troubleshoot computers, laptops, printers, and other IT equipment.• Set up user accounts, email accounts, software applications, and access permissions.• Monitor IT systems, network connectivity, and equipment performance.• Respond to IT support tickets and ensure issues are resolved within agreed service levels.• Escalate complex technical issues to senior IT engineers or external service providers when required.• Assist with Windows, macOS, Microsoft 365, and other business applications.• Perform routine system updates, software installations, patches, and maintenance activities.• Support basic network troubleshooting involving Wi-Fi, LAN, VPN, DNS, and connectivity issues.• Maintain IT asset inventories, equipment records, software licenses, and user documentation.• Assist with data backup, system recovery, and basic security procedures.• Support onboarding and offboarding processes, including account setup and equipment allocation.• Maintain clear documentation of technical issues, solutions, configurations, and procedures.• Assist with IT infrastructure upgrades, system deployments, and technology improvement projects.• Provide basic user guidance and training on IT systems, applications, and security practices.✅ Requirements• Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field is preferred.• Experience in IT support, help desk, technical support, or system administration is an advantage.• Fresh graduates with relevant internships, certifications, or technical projects are encouraged to apply.• Basic understanding of Windows operating systems, Microsoft 365, hardware, and software troubleshooting.• Familiarity with computer hardware, printers, peripherals, and basic networking concepts.• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, LAN, VPN, and network troubleshooting.• Familiarity with Active Directory, Microsoft Entra ID, or similar identity management systems is an advantage.• Experience with IT ticketing systems is a plus.• Basic knowledge of cybersecurity, endpoint protection, backups, and access control.• Strong troubleshooting, analytical, and problem-solving skills.• Excellent attention to detail and ability to document technical issues accurately.• Strong customer-service and communication skills.• Ability to explain technical concepts clearly to non-technical users.• Ability to work independently and as part of an IT team.• Good written and verbal communication skills in English.• CompTIA A+, Network+, Microsoft, Cisco, or other relevant certifications are an advantage.🌟 What We Offer• Hands-on experience supporting real-world IT environments.• Exposure to hardware, software, networking, cloud services, cybersecurity, and system administration.• Structured training and mentorship from experienced IT professionals.• Opportunities to work on IT infrastructure upgrades and technology improvement projects.• Career progression into Senior IT Support Officer, System Administrator, Network Engineer, Cloud Engineer, Cyber Security Analyst, or IT Infrastructure Engineer roles.• Opportunities to develop practical troubleshooting and technical support skills.• Supportive and collaborative working environment.• Continuous learning and professional development opportunities.• Competitive compensation with performance-based incentives.