Assistant Product Manager

About Us

MacGear is one of the largest value-added distribution companies in Australia and New Zealand, operating since 2006. We proudly represent renowned global brands such as Mova, EUFY, Anker, Withings, Insta360, Nanoleaf, Honour, Ulike and many others. Our success is built on strong relationships with retailers, an extensive distribution network, and a commitment to bringing innovative consumer electronics to market.

The Role

We are seeking an enthusiastic and detail-oriented Assistant Product Manager to join our Melbourne team based in our HQ in Braeside. This role supports our Product Managers across Australia and New Zealand, providing day-to-day assistance in product, purchasing, logistics, and vendor management.

The ideal candidate will be a proactive problem-solver with excellent administrative skills, advanced Excel proficiency, and a passion for the consumer electronics industry.

Key Responsibilities

Product & Systems

·      Maintain and load new products into the ERP system (NetSuite), including descriptions, pricing, and dimensions.

·      Ensure product data accuracy across all platforms and stakeholders.

Vendor & Claims Management

·      Track, manage, and communicate vendor claims monthly with internal teams (Sales, Finance) and external partners.

·      Manage vendor returns processes, including warehouse coordination.

·      Ensure compliance requirements are met (SEDEX, chain of responsibility, Amazon compliance).

Pricing & Profitability

·      Monitor pricing, margins, and rebates to maximise brand profitability.

·      Assist in reporting and analysis for Product Managers.

Purchasing & Inventory

·      Manage purchasing inboxes for AU and NZ, generating purchase orders as required.

·      Maintain ETA updates in NetSuite.

·      Manage transfer orders (e.g., AU to NZ inter-company transfers).

·      Oversee inventory control for returns warehouses.

Logistics & Freight

·      Liaise with freight forwarders for inbound shipments.

·      Arrange cost-effective freight quotes for air/sea shipments.

·      Verify duties, tariffs, and freight invoices for accuracy.

·   Dangerous goods experience preferred

Samples & Support

·      Manage the product sample order process.

·      Provide administrative and operational support to Product Managers as needed.

Reporting & Process Improvement

·      Deliver accurate and timely reporting to internal stakeholders.

·      Identify opportunities to streamline and improve processes to drive efficiency and profitability.

Communication

·      Maintain clear and effective communication with internal teams, vendors, and customers.

·      Support cross-functional collaboration to ensure smooth operations.