Customer Service Representative

Amentum have an exciting opportunity for a motivated Customer Service Representative based in Alice Springs, Australia

The role will see you working as part of a high-performing team and reporting to the Customer Service Supervisor, responsible for delivering timely, accurate and professional support for customers across a high-volume environment. The role manages a wide range of enquiries and service requests, including TQ accommodation support, maintenance work orders and general information and works closely with the Planning and Scheduling team to coordinate work order creation, issue notifications, monitor job progress, and ensure the accurate close out of completed requests.

ESSENTIAL RESPONSIBILITIES

• Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments.
• Work Order administration management including close outs and scanning.
• Maintain oversight of the SSC portal dashboard and content, ensuring data accuracy, workflow efficiency and continuous service improvement.
• Site office and accommodation room reservations and allocations.
• Manage Engine customer requests including work order requests and conference room bookings.
• Customer enquiries from walk ins, phone calls and emails.
• SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M and other department operations.
• General reporting as required.
• Ensure compliance with all site environmental health and safety requirements.
• Any other reasonable duties as requested.

QUALIFICATIONS

Minimum Essential

• Proven experience in a similar role coupled with strong administration skills
• Experience with SAP
• Computer software and application knowledge
• Forward thinker and the ability to work with minimal supervision
• Team player with strong communication and interpersonal skills
• Attention to detail and effective time management skills are essential

Desirable

• Diploma/Degree in Business Admin or equivalent
• Administrator level SAP experience
• Records management experience
• Capability to develop innovative solutions
• Experience writing and developing policies and procedures

TICKETS AND LICENCES

Minimum Essential

• Drivers License

WORK ENVIRONMENT, PHYSICAL DEMANDS, AND MENTAL DEMANDS

• The position is desk based and sedentary in nature, the ability to lift items up to 5kgs may be required occasionally.

SECURITY CLEARANCE REQUIREMENT

It is a condition of employment that employees obtain and retain the appropriate level of security clearance and medical clearance applicable to each role. The employee will require a Top-Secret Positive Vetting (TSPV) Department of Defence Security Clearance (Australian) or TS/SCI (U.S.) clearance w/ Poly or Australian Citizen who can obtain the appropriate level of security clearance

EHS REQUIREMENT

All Amentum personnel are responsible for understanding and complying with all site environmental, health and safety requirements. While Amentum is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the EHS Handbook, each person is responsible for:

• Completing work tasks in a safe manner
• Reporting any unsafe acts or conditions to their supervisor and/or PMO/EHS Manager
• Continuous adherence to the environmental, health and safety procedures outlined in the EHS Handbook during the performance of their work
• Red-Carding a Job - Employee right and responsibility to “STOP WORK” if a job is unsafe or possess a danger to the environment

QUALITY REQUIREMENT

Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Program and carry out job activities in compliance with the Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.

For further information contact recruitmentaustralia@amentum.com

Applicants will be required to undertake pre-employment checks which include referee checks, criminal History checks, a pre-employment medical assessment and drug test.