Client Specialist – Healthcare Account Management

Who We Are
Affinity Nursing is a market leader in regional, rural and remote travel nursing and a contracted supplier to health departments nationally. We are a high volume, high quality healthcare staffing provider supporting hospitals and communities across Australia.

We are looking for a relationship driven Client Specialist to strengthen client partnerships, identify growth opportunities and support the long-term success of our healthcare portfolio.

About the Role
The Client Specialist is responsible for growing and strengthening Affinity's relationships with hospitals and healthcare services across their portfolio.

This is a strategic, relationship focused role. You will build strong partnerships with key stakeholders, understand workforce demand and market trends, identify opportunities and position Affinity as a trusted workforce partner.

Working closely with clients and internal teams, you will anticipate workforce needs, influence outcomes and help deliver solutions that support both client success and business growth.

Success in this role comes from building credibility, creating influence and turning market insight into action. This role does not have direct budget or P&L responsibility. There is no travel required for this role.

You'll Thrive in This Role If You

• Build trust quickly and communicate with confidence.

• Are commercially aware and look for opportunities to improve performance.

• Can analyse information, identify patterns and turn insights into action.

• Enjoy understanding healthcare environments and workforce challenges.

• Work collaboratively and influence outcomes across teams.

• Thrive in a fast-paced environment where relationships matter.

Key Responsibilities

• Take ownership of portfolio performance, actively identifying what is driving results and where outcomes need to improve.

• Develop a deep understanding of each client's structure, workforce needs, operating environment and future demand.

• Build and maintain strong relationships with key hospital stakeholders through regular, proactive communication across your portfolio.

• Anticipate client needs, identify opportunities and deliver solutions before issues arise.

• Use data, client feedback and market intelligence to identify patterns and make informed decisions about where to focus effort.

• Respond to feedback, concerns and challenges in a way that strengthens long term partnerships.

• Monitor workforce trends, competitor activity and market conditions to identify opportunities and position Affinity ahead of competitors.

• Support the strategic presentation of candidates in collaboration with internal teams to maximize placement success.

• Contribute to portfolio growth, account stability and market share through effective relationship management and client engagement.

• Share client insights and market intelligence to support service delivery and business decision making.

• Influence outcomes through collaboration, coaching and knowledge sharing across teams.

Preferred Experience

• Healthcare, hospital, workforce solutions or recruitment experience.

• Experience managing customer or stakeholder relationships.

• Experience using Salesforce or a similar CRM platform.

What We Offer

• Ownership of a state wide Health Department portfolio within a high demand and growing industry.

• Ongoing professional development, including leadership programs, mentoring and training.

• Friday Fun Day – from colour themes to PJ days, no two weeks look the same! 

• Chance for your pup to apply for our CHO – Chief Happiness Officer position and join the pup schedule for office days. 

• WFH flexibility with up to two days per week to support your work life balance

• Office based role in Woolloongabba, QLD - No site visits or travel required.
  

Why Join Affinity?
At Affinity, relationships come first. We pride ourselves on delivering workforce solutions that create lasting impact for our clients, nurses and communities.

As a Client Specialist, you'll play a key role in supporting healthcare services across your state while helping build the partnerships that keep hospitals staffed and communities cared for.

How to Apply
To register your interest in this position, please submit your CV along with a short cover letter outlining why you believe you are a strong fit for the role.