Senior Customer Insights Analyst

Organisation/Entity: Transport For NSW

Job category: Call Centre & Customer Service

Job location:

Macquarie Park, NSW, AU, 2113

Job reference number: 110728

Employment type: Permanent Full-Time

Salary range: $141678.0-$158677.0

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Partner with senior leaders and stakeholders to translate business challenges into actionable analytical solutions.Deliver customer and behavioural insights that inform strategies to improve customer experiences and influence transport demand.Analyse and interpret large, complex datasets from multiple sources to uncover trends and opportunities.Lead the development of dashboards, reporting solutions and data visualisations.Provide technical advice and mentor team members in advanced analytics practices.Present evidence-based insights and recommendations to senior stakeholders.

Click here to view the role description.

About you:

Experience translating complex business problems into meaningful analytical solutions and actionable insights.Advanced SQL skills and a strong understanding of database design and data modelling.Experience using Python or R and visualisation tools such as Tableau, Power BI or AWS QuickSight.Experience working with large and complex datasets and analytics environments.Strong stakeholder engagement and communication skills.Ability to work collaboratively across multiple teams and deliver high-quality outcomes.Tertiary qualifications in Computer Science, Engineering, Statistics or a related discipline, or equivalent experience in applied analytics and insights delivery.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

Apply today

Applications close 11:59 PM Monday 7 September

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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