Retail Manager

Location: GREYSTANES, NSW

Salary: Not Specified

Job Type: Permanent position | Full time position

• Determining product mix, stock levels, and customer service standards to support efficient business operations
• Developing and implementing purchasing, pricing, and promotional strategies to maximise sales and profitability
• Coordinating marketing and promotional activities to strengthen customer engagement and brand visibility
• Monitoring sales performance, operational costs, and financial performance indicators
• Maintaining accurate records relating to inventory, sales transactions, and operational activities
• Managing recruitment, onboarding, training, supervision, and rostering of staff members
• Ensuring high standards of food quality, customer service, and workplace presentation are consistently maintained
• Monitoring compliance with workplace health and safety requirements, food safety regulations, and company procedures
• Handling customer enquiries, complaints, and service issues in a professional and timely manner
• Supporting continuous improvement initiatives and contributing to overall business growth and operational efficiency

Skills & Experience

• Proven experience in retail or hospitality management within a fast-paced operational environment
• Strong leadership and staff management capability with experience coordinating teams and rosters
• Sound understanding of inventory management, cost control, and hospitality operations
• Strong communication, organisational, and problem-solving skills
• Ability to work effectively under pressure in a high-volume customer service environment
• Flexibility to work evenings, weekends, and public holidays as required

Preferred Qualifications

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
• At least three years of relevant experience may substitute for the formal qualifications listed above.

In some instances, relevant experience and/or on-the-job training may be required in addition to formal qualifications

• Current food safety certification or willingness to obtain
• Previous experience within burger restaurants, fast food operations, cafés, or hospitality businesses will be highly regarded

Work Environment The Retail Manager role is operational and hands-on, requiring active involvement in daily restaurant activities alongside staff members. The position requires strong leadership capability, effective time management, and the ability to maintain operational consistency within a busy hospitality environment. Note – Preference will be given to Australian Citizens and Permanent Residents.