Accounts and Operations Administrator

About the role

We're looking for a highly organised, detail-driven Accounts & Operations Administrator to join our Accounts Team. This is a hands-on operational role that sits at the heart of the business — you'll work closely with our Accounts and Customer Service teams to keep our customer portals, timesheets, and compliance processes running smoothly and accurately.

Key responsibilities

• Entering and overseeing employee timesheets with a high level of accuracy

• Actively managing and updating customer portals, including job management, asset management, reporting, invoicing, and compliance documentation (including WHS-related records)

• Employee portal onboarding and management

• Working closely with the Customer Service team to ensure seamless customer outcomes

• Taking ownership of your workload and following through on tasks from start to finish

• Supporting the wider Accounts and Operations functions as needed

About you

• Extreme attention to detail

• A track record of delivering outstanding customer service

• Someone who takes responsibility and accountability for getting the right outcome for customers

• A team player who genuinely enjoys working alongside others, while being confident managing your own individual responsibilities

• Experience with Microsoft Dynamics is advantageous – although full training will be provided

• Experience with WHS (Work Health & Safety) processes and compliance documentation

• Excellent verbal and written communication skills

• Able to start work between 7:00am and 7:30am

Benefits

• A modern, pleasant office based in Seven Hills

• A vibrant, supportive team culture where people genuinely enjoy coming to work

• The opportunity to make this role your own within a business that values accuracy, ownership, and great customer outcomes