Vasectomy Coordinator

About us: Our Vision: Your body, Your choice, Your future
We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.

We work to give people reproductive choices.

MSI Australia operates a network of 7 clinics, a national telehealth service providing comprehensive termination of pregnancy, contraception, vasectomy services and national family planning support.

MS Health is a not-for-profit pharmaceutical organisation dedicated to ensuring safe, reliable, and equitable access to reproductive health medicines in Australia. As the Australian sponsor and sole supplier of abortion medicines, including MS-2 Step, and specialised medical devices, MS Health manages regulatory approval, quality, and national supply to support access nationwide. All surplus income is reinvested into MSI Australia.

Position Title: Vasectomy Coordinator
Reports to: Nurse Unit Manager
Hours per week: 32 hours per week, Monday - Friday
Duration: Permanent - Part Time

The Role:

The Vasectomy Coordinator is responsible for supporting the coordination of vasectomy services across 16 external clinics and day hospitals, ensuring adherence to MSI Australia processes and list management protocols.

You will work closely with a range of internal and external stakeholders, including the Director of Vasectomy, National Contact Centre, ISTP and pathology providers. The role is responsible for coordinating doctor schedules, managing client enquiries, supporting billing and Medicare claiming activities, auditing records, organising pre-assessment appointments and assisting with the development of procedures that support organisational change.

Your Responsibilities

• Assist with Vasectomy list coordination for 16 external Clinics/Day Hospitals
• Liaise with external providers to ensure adherence to MSI External Vasectomy processes and list management
• Liaise with Director of Vasectomy regarding list & Vasectomy Doctor updates
• Liaise with National Contact Centre regarding implementation of Vasectomy lists changes, Doctor changes, and client changes.
• Manage all National Contact Centre client enquiries pertaining to External Vasectomy clients
• Liaise with ISTP regarding program issues or changes
• Assist with any External Vasectomy billing enquiries
• Conduct Manual Billing and Medicare claiming for External Vasectomy Day Hospital and Medical Clinics
• Auditing External Vasectomy lists to ensure external staff adherence financial & medical record management
• Reviewing monthly invoice reporting
• Coordinate and organise all Vasectomy pre-assessment appointments
• Assist in formalising processes & procedures in line with organisational changes
• Liaise with external pathology providers to ensure pathology is streamlined across all External Vasectomy Services

Required Skills and Qualifications:

• A Pro-choice advocate;
• Excellent written and spoken communication skill
• Strong computer data entry skills
• Proficiency in Office 365 and general computer skills
• Effective time management and prioritisation skills
• Strong attention to detail and problem solving skills
• Exceptional written and verbal communication
• Ability to work independently, whilst effectively communicating with a range of clinicians, other medical services, pharmacy staff and clients
• A friendly and non-judgemental demeanour
• Knowledge of CareRight & Halaxy patient management systems
• Adaptability
• Client Service
• Teamwork and Collaboration
• The ability to prioritise in an ever-changing environment and escalate when required
• A proactive attitude regarding process management and assisting the team with workload and tasks

Benefits of working at MSI Australia:We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits:

• Generous salary packaging options up to $9,010 + $2,650 meals and entertainment,
• Dynamic Learning Management Platform and opportunity to access professional development / study leave allowance,
• Up to 14 weeks company paid parental leave
• Employee Assistance Program
• Discounted clinical services for you and your immediate family members.

Employment Requirement:

• Provision of two professional referees,
• Be prepared to undergo a National Police Check, prior to commencement,
• Be prepared to undergo an International Vetting Check, prior to commencement,
• Declaration of full immunisation history,
• Evidence of current working rights in Australia.

Organisational Goals, Missions, Values, Purpose, Behaviour Statements

In addition to the above, we also ask our staff work understand and demonstrated our goals, mission, values

Our Goal The Prevention of Unwanted Births

Our Mission Children by Choice not Chance

Our Values Integrity, Agency, Safety, Quality, Courage

Our Purpose Your choice, made easier

Values and Behaviours

In this role, you will:

• Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures.
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