Customer Account Lead

Location: Brisbane

Remuneration/Benefit: Competitive remuneration and benefits!

About the role:

We are seeking a self-motivated and customer-focused commercial professional to join our Aurizon Network Customer team. In this role, you will develop a strong understanding of customer contracts and day-to-day operations, enabling you to respond effectively to customer requirements and build trusted relationships across the business.

As the key contact for your customer, you will assist with the negotiation and management of contractual arrangements to support rail access to the Central Queensland rail network and seek value add opportunities for them and Aurizon Network. 

You will be constantly learning and enjoy working with every part of the business to provide mutually beneficial outcomes for your customers and Aurizon Network. This is your chance to work with a great team of people, delivering critical commercial outcomes in a supportive high-performance culture.

Working with Aurizon Network’s customers, you will:

• Develop, enhance and maintain trusted customer relationships.
• Draft and manage all commercial documents between Aurizon Network and the customers within your portfolio.
• Management of customer infrastructure project enquiries and continuous improvement initiatives
• Anticipate customer needs and negotiate positive outcomes.
• Develop, refine and execute account management plans and engagement strategies.
• Communicate customer requirements, issues and opportunities within the business.
• Build and maintain exceptional relationships across all functions in Aurizon to foster the flow of customer information and feedback.

About you:

Together with three team members, you will report to one of our Manager Customers  and be responsible for a small portfolio of customers. You will have experience in either a commercial, customer/client facing, or contract management/administration role.

The ideal candidate will have:

• Strong interpersonal skills including negotiation, presentation and written communication skills.
• Financial literacy and commercial acumen with the capacity to analyse data for problem solving (data collection, organisation, analysis, interpretation, presentation).
• Contract/legal drafting and contract management skills.
• Customer centric mindset with high level skills in the identification, specification and delivery of customer service in a large commercial organisation
• Experience in an infrastructure, utility or rail logistics business, and / or exposure to a regulated commercial environment will be highly regarded.

What we offer you:       

At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.
 

Some of our benefits include:

• Development and growth opportunities.
• Access to mentoring and development programs.
• Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
• Parental leave program and super booster.

About Aurizon.

Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets.

Look to Aurizon for a diverse and collaborative culture.

At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.

To learn about us and our company values, please visit www.aurizon.com.au/careers