Internal Sales Engineer

Internal Sales EngineerLocation: VIC, QLD or NSW Company: BERMAD AustraliaJoin a Global Leader in Water Control SolutionsBERMAD is a world-leading manufacturer of hydraulic control valves and innovative water management solutions. For more than 60 years, BERMAD has delivered high-performance products and technical expertise across the Building & Construction, Fire Protection, Irrigation, and Waterworks sectors.As we continue to grow across Australia, we are seeking a motivated and customer-focused Internal Sales Engineer to join our team. This is an exciting opportunity to work with industry-leading products while supporting customers, contractors, consultants, utilities, and distributors throughout Australia.About the RoleThe role of the Internal Sales Engineer plays a crucial part in driving the growth and success of our company by supporting existing clients with requests for quotations, product identification, product support and troubleshooting, sizing requests and other customer requests as needed. Your technical expertise in Valves and Flow Meters, along with your strong commercial acumen, will be essential to thrive in this position. You will play a pivotal role in driving revenue growth both with existing customers while helping to identify opportunities with new customers and markets. Executing on BERMAD commitments, exceeding customer expectations, ensuring that standards are achieved, and providing support across the business to achieve and exceed targets. Working with the National Sales Manager and Team and as a collaborative and supportive member of the BERMAD Australia Team actively engaging and contributing to the overall team’s success. This role requires infrequent travel throughout the state as well as National travel to engage and participate in National Team meetings. Key ResponsibilitiesSupport customer requests received directly and indirectly by producing quotations in line with company systems and customer requirements. Technical Expertise: Develop a deep understanding of BERMAD products and applications to effectively provide technical support and guidance to customers, addressing their specific valve and/or meter-related needs and inquiries.Client Relationship Management: Cultivate and maintain strong relationships with existing clients. Act as the main point of contact for assigned clients, addressing their concerns, and ensuring their satisfaction with our products and services. Quotations and Post-Order Management: Ensure clean hand over of customer orders in line with produced quotations. Support the Customer service and Operations Teams to ensure timely and successful execution of customer orders. Profit Impact: Work with the external sales team and BERMAD senior management to maximise margin on sales, and profitability in the business. Market Analysis: Provide customer feedback to the external sales team and BERMAD senior management to identify market trends and opportunities for business growth. Market Expansion: Support the external sales team to identify and pursue opportunities to expand the company's presence in new geographic regions or industry segments. Continuous Improvement: Recommend changes, improvements and opportunities for products, service, and policy by evaluating results and considering customer feedback. Reporting and Analysis: Maintain accurate records of sales activities, client interactions, and market data. Provide input to sales reports, meetings, and planning events. About You• Strong problem-solving skills and a customer-centric mindset.• Ability to interpret technical specifications and provide accurate recommendations. • Excellent organizational and time management skills. Ideally You Will HaveIndustry experience in any of the following - Water infrastructure, water treatment, irrigation, fire protection, hydraulic control valves, pumping systems.Experience in technical sales, internal sales or sales engineeringStrong communication and relationship-building skillsAbility to understand technical specifications and engineering documentationHigh attention to detail and strong organisational skillsCommercial awareness with a customer-first mindsetExperience with CRM and ERP systems (desirable)Why Join BERMAD?Work for a respected global brand with a strong reputation for innovation and qualityBe part of a supportive and collaborative team cultureOpportunity to develop your technical and commercial skillsExposure to major infrastructure and construction projects across AustraliaCareer progression opportunities within a growing organisationCompetitive salary packageOngoing training and professional developmentReady to Apply?If you are passionate about engineering, customer service, and helping deliver innovative water solutions, we'd love to hear from you.Apply now through LinkedIn or send your resume and cover letter to ben_w.au@bermad.com.at BERMAD Australia