Communications Officer

Communications Officer – NSW Trustee and Guardian

• Full-time Ongoing 35 hours per week.
• Location: Sydney. Flexible and hybrid working options available.
• Clerk Grade 7/8: $116,981 to $129,492 per annum, plus superannuation, plus leave loading                                                                                                                                                                       

About us 

At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.

We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

About the team

The Office of the CEO provides strategic, executive, and operational support to the CEO and Executive Leadership Team to ensure NSWTG delivers on its priorities and maintains strong governance. OCEO also manages external engagement with government stakeholders and oversees organisational improvement initiatives.

About the role

As a Communications Officer, you'll work with colleagues across NSW Trustee and Guardian to create clear, engaging and customer-focused communications that support employees, customers and the wider community. This is a varied and rewarding role where no two days are the same. You’ll develop content for a range of channels, provide communication advice, support organisation-wide projects, build relationships with stakeholders and help improve how we share information and connect with people. Your work will play an important role in strengthening customer experience, building awareness of our services and supporting an organisation that helps some of the most vulnerable people in NSW

For more information about the position, view the role description

About you

You are a strong communicator who enjoys turning complex information into clear, engaging content that connects with different audiences. You thrive in a collaborative environment, build positive relationships with stakeholders and can manage multiple priorities while maintaining attention to detail. You'll bring experience creating content across a range of channels, strong writing and editing skills, and a customer-focused mindset. Most importantly, you're proactive, adaptable and motivated by the opportunity to contribute to meaningful work that helps improve experiences for customers, employees and the community.

If this sounds like you, we would love to hear from you.   

Essential requirements  

• Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry within services sector, professional and or community focussed areas across a diverse range of customer groups.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability

To be eligible for ongoing employment in NSW Trustee and Guardian, you must be an Australian or New Zealand citizen, or an Australian permanent resident. 

Read: writing your job application for tips on the application process.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.

Closing date

Applications close 11:59pm, Wednesday 26th August 2026

For enquiries about the role, please contact Jacqueline Keenan, Senior Manager Customer Engagement on Jacqueline.Keenan@tag.nsw.gov.au

For enquiries about the recruitment process, please contact Ashly Dahdal, Talent Advisor on Ashly.Dahdal@tag.nsw.gov.au

Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted. 

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.