Bar Manager

Position purpose

Run the day-to-day operations of the clubhouse, bar, gaming, cool room & storage areas including overseeing staff while also ensuring that the facilities are properly maintained. The Bar Manager will also be required to ensure customer satisfaction and oversee the upkeep of administrative and financial records.

Core objectives include:

Main Tasks

· Proven ability to effectively manage all aspects of the bar and gaming areas.

· Organize & manage everyday operations. These include POS, Cash Handling, Stock Ordering, Restocking, Stock Control, Staff Rostering, Poker Machines, TAB and Keno.

· Maintain high levels of customer service and satisfaction ensuring prompt response to any enquiry, query or concern they may have.

· Supervise, support, direct, develop and recruit bar/gaming staff.

· Receive stock deliveries and distribute into the cool room and adjacent storage areas. Ensure the cool room and adjacent storage areas are kept clean, tidy and orderly.

· Ensure the clubhouse is clean & tidy. Ensure all equipment lighting and air conditioning is working properly.

· Ensure bar/gaming staff are aware of, adhere to and if required to enforce regulations and quality standards.

· Ensure bar/gaming staff practice and comply with OH&S with any irregularities identified immediately reported to senior management

· Ensure members and guests comply with regulations and by laws.

· Review and prepare reports for Senior Management as required. Promptly report any faults, complaints or concerns to senior management. Promptly report any unruly or inappropriate behaviour to senior management.

The above list is not exhaustive, and the role may change to meet the overall objectives of the company.

Required qualities

· Professional approach

· Extensive knowledge of bar/ gaming operations and systems.

· A minimum of both bar and gaming industry experience is essential.

· Ability to work under pressure and to a deadline.

· Organisational and time management skills along with excellent attention to detail.

· Ability to get the best out of staff.

· Business awareness

· Physically fit and of good health.

Desired competencies

· Analytical and strategic thinking

· Initiative

· Tenacity

· Positive approach to change

· Have a good business acumen

Person Specification

· Australian citizenship is required for this position.

Qualifications

· Current NSW Competency Card for Responsible Service of Alcohol and Responsible Conduct of Gaming (preferably the Advanced Module).

Experience

· Relevant practical experience in a Supervisory position with the ability to display required competencies

· A minimum of 1-2 years supervisory experience is required.

Knowledge

· Good working knowledge of club operations

Skills & competencies

· Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.

· Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.

· Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.

· Commerciality: ability to apply knowledge in a practical, commercial manner.

· Teamwork: willingness to assist and support others as required and get on with team members.

· Time management/organisation: accomplish objectives effectively within time frame given and carry out duties in an efficient and timely manner.

Personal attributes

· Professional approach (essential)

· Confident but friendly manner (essential)

· Ability to work with a variety of different personalities (essential)

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other tasks (provided they are within your ability to do so) related to the job that may be requested by management and as necessitated by the development of this role and the development of the business.