ATO Customer Solutions Specialists

Location: SPRINGFIELD, QLD

Salary: Award

Job Type: Permanent position | Casual position

This employer is currently seeking enthusiastic Customer Solutions Specialists to join the Springfield team. The role involves delivering outstanding customer service and supporting members of the public who contact the Australian Taxation Office. Located conveniently near cafes, shopping centres, and public transport, the Springfield centre offers a vibrant and accessible work environment.

As a Customer Solutions Specialist, you will manage both inbound and outbound communications in alignment with client and company expectations, aiming to meet key performance indicators and targets. Providing high-quality service while adhering to schedules and maintaining performance standards will be central to your success in this role. Ideal candidates will bring transferable experience from call centre or customer service environments, possess intermediate to advanced computer skills, and, where possible, have full availability to meet operational needs.