Service Delivery Coordinator – NDIS

Service Delivery Coordinator – NDIS

Yahweh Care Pty Ltd
Location: Blacktown, Western Sydney, NSW
Employment Type: Full-Time
Industry: Disability & NDIS Services

About Yahweh Care

Yahweh Care is a participant-focused NDIS service provider committed to delivering safe, reliable and person-centred supports.

Our office is located in Blacktown, with the majority of our participants living across Western Sydney and surrounding areas.

We place participant safety, rights, choice and control at the centre of our service delivery and work closely with participants, families, support workers and other professionals to provide dependable and responsive support. These principles align with Yahweh Care's Service Delivery Management SOP.

About the Role

We are seeking an organised, proactive and compassionate Service Delivery Coordinator to join our Blacktown-based team.

This is a hands-on coordination role involving a combination of office-based service coordination and participant-facing activities across Western Sydney.

You will work closely with participants, families, support workers, rostering staff, Support Coordinators, allied health professionals and management to ensure participants receive consistent, safe and high-quality services.

The role may also involve attending participant homes, meetings, community activities, service introductions and other appointments across Western Sydney.

Yahweh Care company pool vehicles are available for approved work-related travel and participant community engagement activities, subject to company vehicle policies and availability.

Key Responsibilities

As Service Delivery Coordinator, you will:

• Coordinate the onboarding and commencement of new NDIS participants.

• Maintain regular contact with participants, families and nominees.

• Assist with collecting participant information, goals, routines, communication preferences and support requirements.

• Coordinate participant service schedules and commencement arrangements.

• Assist with service agreements, consent documentation, support information and participant records.

• Coordinate suitable support worker matching based on skills, availability, compatibility, participant preferences and identified risks.

• Work closely with rostering staff to maintain reliable shift coverage.

• Monitor daily rosters and respond quickly to cancellations, uncovered shifts and service delivery issues.

• Coordinate replacement support workers when required.

• Ensure support workers are appropriately briefed regarding participant needs, routines, risks and documentation requirements.

• Conduct participant and family check-ins following commencement and throughout service delivery.

• Visit participants across Blacktown and the wider Western Sydney region when required.

• Support participants with approved community engagement and service-related activities where appropriate.

• Use Yahweh Care pool vehicles for authorised participant/community engagement and operational activities where required.

• Respond to participant, family and support worker enquiries professionally and promptly.

• Review progress notes and service documentation and follow up when information is incomplete.

• Monitor participant satisfaction and identify opportunities to improve service delivery.

• Coordinate service changes when participant circumstances, needs or NDIS plans change.

• Liaise with Support Coordinators, Plan Managers, allied health professionals and other stakeholders.

• Assist with participant plan review preparation and ensure relevant records are current.

• Assist with incident and complaint documentation, follow-up and escalation.

• Escalate participant safety, safeguarding and high-risk concerns to management immediately.

• Assist with participant transitions, service exits and handovers.

• Maintain accurate participant records, correspondence and operational documentation.

• Support continuous improvement across participant services.

The operational responsibilities align with Yahweh Care's processes for worker matching, rostering, commencement, participant check-ins and documentation monitoring.

Local Travel & Community Engagement

As most Yahweh Care participants are located throughout Western Sydney, local travel is an important part of this position.

The successful candidate should be comfortable travelling to areas including Blacktown and surrounding Western Sydney suburbs for:

• Participant introductions and initial meetings

• Participant welfare and service check-ins

• Community engagement activities

• Meetings with families and stakeholders

• Support worker introductions

• Service quality visits

• Participant appointments or approved activities

• Other service delivery requirements

Company pool cars are available for approved work-related travel and participant community engagement, reducing the need to use your personal vehicle for routine authorised company activities.

About You

We are looking for someone who is:

• Genuinely participant-focused

• Compassionate and respectful

• Highly organised

• Confident communicating with participants and families

• Comfortable working both in the office and out in the community

• Familiar with Western Sydney or comfortable travelling throughout the region

• Able to manage multiple participants and priorities

• Calm and solutions-focused when responding to service issues

• Confident working with support workers and external stakeholders

• Strong in documentation and record keeping

• Able to identify and escalate risks appropriately

• A strong team player

• Committed to confidentiality and professional boundaries

• Passionate about delivering quality NDIS services

Essential Requirements

The successful candidate should have:

• Previous experience in the NDIS, disability, community services, aged care or similar sector

• Experience coordinating participants, clients or frontline workers

• Strong communication and interpersonal skills

• Strong administration and computer skills

• Ability to maintain accurate participant and service records

• Understanding of person-centred support

• Ability and willingness to travel across Western Sydney

• Current unrestricted Australian driver's licence

• Confidence driving company pool vehicles for authorised work activities

• NDIS Worker Screening Check or ability to obtain one

• Working with Children Check where applicable

• Current First Aid and CPR certification where required

• Australian working rights

Highly Regarded

• Qualification in Disability, Community Services, Social Work, Health or a related field

• Previous experience working for an NDIS provider

• Experience with participant onboarding

• Experience with rostering or care-management systems

• Knowledge of NDIS Practice Standards

• Experience managing service delivery issues

• Experience with incident, complaint and risk-management processes

• Knowledge of the Blacktown and Western Sydney community

• Experience supporting participants with community participation or engagement

What Success Looks Like

Success in this position means participants receive reliable services, workers have the information they need, documentation remains accurate, risks are addressed promptly, and participants and families receive responsive communication.

Yahweh Care's SOP requires ongoing monitoring of rosters, cancellations, participant service quality, documentation, incidents, complaints and improvement actions.

Why Join Yahweh Care?

• Blacktown-based office

• Work primarily with participants throughout Western Sydney

• Meaningful participant-focused role

• Combination of office and community-based work

• Opportunity to build strong relationships with participants and families

• Work closely with an experienced NDIS service delivery team

• Access to Yahweh Care company pool vehicles for approved work and community engagement activities

• Opportunity to develop your NDIS service coordination and operational management experience

Apply Now

If you are passionate about disability services, enjoy coordinating people and services, and want a role where you can have a direct impact on participant experiences, we would love to hear from you.

Please submit your resume and a short cover letter explaining your relevant NDIS, disability or service coordination experience.

Yahweh Care Pty Ltd
Blacktown | Supporting Participants Across Western Sydney
People First. Quality Care. Better Outcomes.