About the Opportunity Advance Thinking is seeking an experienced Senior ServiceNow Developer to join a newly formed enterprise ServiceNow team with one of our key clients.
This is a hands-on senior role for someone who knows the ServiceNow platform deeply and wants the opportunity to influence how it is built, governed and improved — not simply maintain an existing environment.
You'll initially join through Advance Thinking on a 4–5 month contract, with a structured pathway to transition into a permanent position directly with our client.
Working across a broad ServiceNow roadmap, you'll deliver solutions spanning ITSM, ITOM, HRSD, IRM, CSDM and enterprise integrations, while helping establish strong platform standards and ways of working.
The Role You'll combine hands-on ServiceNow development with technical problem-solving, platform governance and stakeholder engagement across a complex enterprise environment.
Key responsibilities include:
- Design, configure and develop ServiceNow solutions across ITSM, ITOM, HRSD and IRM.
- Build integrations and automation using Integration Hub, APIs and platform scripting.
- Implement and govern CSDM and CMDB standards across the platform.
- Configure and enhance Service Catalogues, workflows and enterprise processes.
- Support ITOM capabilities including Discovery and infrastructure workflows.
- Provide technical input from solution scoping and design through to deployment.
- Identify opportunities to simplify processes, automate manual activities and improve user experience.
- Maintain strong platform security, development and governance standards.
- Work closely with business stakeholders, technical teams and vendors to deliver fit-for-purpose solutions.
- Provide technical documentation, knowledge sharing and upskilling to internal team members.
What We're Looking For You'll be an experienced
ServiceNow Developer / Engineer who can operate autonomously and is comfortable taking ownership within a large enterprise environment.
Ideally, you'll bring:
- Strong hands-on ServiceNow development and configuration experience.
- Demonstrated experience across ITSM and ITOM, with exposure to HRSD and/or IRM highly regarded.
- Strong knowledge of CSDM, CMDB and ServiceNow data architecture.
- Experience building enterprise integrations using Integration Hub and APIs.
- Strong ServiceNow scripting and workflow automation capability.
- Experience delivering within complex enterprise environments.
- A solid understanding of ITIL and Agile/Lean delivery practices.
- Strong communication skills with the ability to work across technical and business stakeholders.
ServiceNow CSA and/or relevant CIS certifications are highly regarded, as is previous experience within utilities, critical infrastructure or other regulated enterprise environments.
What's on Offer
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Contract-to-Permanent: Initial 4–5 month contract through Advance Thinking with a structured pathway to join the client permanently.
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Melbourne Hybrid: Flexible hybrid working arrangement.
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Strong Remuneration: Competitive contract rate followed by a competitive permanent package.
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Enterprise ServiceNow Environment: Work across a broad roadmap spanning ITSM, ITOM, HRSD, IRM, CSDM and Integration Hub.
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Real Influence: Help shape platform development, governance, automation and ways of working within a newly formed team.
If you're a strong ServiceNow Developer looking for more than BAU support and want the opportunity to influence the maturity of a major enterprise platform,
we'd love to hear from you.Additional information
- Hands-on ServiceNow development across ITSM, ITOM and CSDM
- Build enterprise integrations and automation using Integration Hub
- 4-5 month contract with a pathway to a permanent opportunity
