Transcription Services Officer

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Department of Health - Queensland

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Administration & Office Support

Location: On-site, On-site
Type: Full-time

About the role

Join Darling Downs Health as a Transcription Services Officer and play an important behind-the-scenes role in supporting quality patient care. Based in Toowoomba, you’ll help keep clinical information flowing accurately and efficiently, working with a supportive team while building valuable skills across health administration and digital systems.

What your day could look like

As a Transcription Services Officer, you'll help keep vital information flowing across the health service. By supporting digital transcription processes and providing responsive system support, you'll contribute to efficient clinical workflows and help healthcare teams access accurate information when they need it most.

Every day, you'll contribute by:

Supporting the timely and accurate delivery of clinical documentation that underpins patient care
Assisting staff with system enquiries and practical solutions that improve efficiency and user confidence
Working collaboratively with clinical and administrative teams to maintain high service standards
Contributing to process improvements that enhance information management and workflow performance

Let's Talk About You

You're someone who enjoys creating order, solving problems and helping others succeed. You have a keen eye for detail, a strong customer focus and the confidence to work independently while building positive relationships across a busy organisation. You take pride in accurate work and understand that even behind-the-scenes roles can make a real difference to patients, clinicians and the wider community.

Here's what will help you thrive in this role:

Strong administrative, keyboard and technology skills with excellent attention to detail
Knowledge of medical terminology, or the ability to quickly develop this capability
Experience using digital systems and managing multiple priorities in a fast-paced environment
Strong communication and interpersonal skills, with a commitment to professionalism and confidentiality

You'll stand out from the crowd if you have experience in healthcare administration, medical records or digital transcription services, and/or formal training in medical terminology.

Above all, you'll bring compassion, integrity, dignity, innovation and courage to your work while supporting the seamless flow of information across Darling Downs Health.

Your work will help connect people, systems and information, supporting better care and better outcomes for our communities.

Why Join Darling Downs Health?

At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region, from Taroom in the north to Texas in the south, our purpose is to ensure accessible and sustainable care. It's complex, challenging work that makes a real difference – and the career possibilities are endless.

Whether you're a doctor, nurse, allied health professional, facilities team member, or administrator, you'll see your impact firsthand. Here, you'll find opportunities that simply don't exist elsewhere: the chance to lead initiatives, develop specialties, and embrace responsibilities that would take years to access in larger health services.

Darling Downs Health is where you can step up sooner, grow faster, and help shape the future of care across our region.

Your career at Darling Downs Health also comes with meaningful rewards:

Maximise your take‑home pay with salary packaging and generous leave entitlements
Enjoy flexible work arrangements that support balance and variety
Access professional development funding, study leave and clear career pathways
Be part of a diverse and inclusive culture that values learning and collaboration.
Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.

For a full list of benefits, visit: Darling Downs Health Benefits

Your future is here. Where are you?

If you're ready to make a meaningful impact and grow your career in a place that values people and purpose, we'd love to hear from you.

Click “Apply Now” to submit your application and upload the requested documents.

Find out more about us!

Visit our careers site to learn more about working with Darling Downs Health:

www.health.qld.gov.au/darlingdowns

Work with Us | Toowoomba

#WorkDDHHS #OpportunityImpact #TheyreHere

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