Housing and Wellbeing Worker (Weekend Afterhours)

About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

See more at our website - www.atsichsbrisbane.org.au

About the role

You can access the full Position Description by visiting our website under "Join Our Team”.

Click here to view position description

As a key member of the ATSICHS Brisbane team, the ATSICHS Housing service (Ngumpie Uruue) delivers a range of housing supports to Aboriginal and Torres Strait Islander families. One service is the Mari-Mari-Ba crisis accommodation facility for Aboriginal and Torres Strait Islander women and children. The centre hosts 33 self-contained units in one location. The Overnight Support Worker responds to resident crisis and manages the needs and supports of resident’s after-hours. The role has a self-contained unit (and bed) for all shifts, and operates under an on-call arrangement, responding when residents require assistance or support.

Duties

• Effectively responds to safety concerns of residents in a prompt and respectful manner, in accordance with ATSICHS policies and procedures.
• Maintain accurate notes to ensure a smooth and informed handover to daytime staff, compile detailed reports on nightly activities and any irregularities, and liaise with relevant external parties such as police, other hostels, and homeless shelters as necessary to support client needs and service coordination.
• Provide timely and professional responses to resident requests in accordance with organisational policies and procedures. Be readily available throughout the shift to support residents, engage with new arrivals to establish rapport and a sense of safety, maintain regular contact with existing residents to build positive relationships, and actively contribute to program development activities.
• Develop a ‘Client Safety Plan’ together, ensuring clear actions are documented and approved by line-Manager. Ensure at a minimum Safety Plans are completed in all instances of domestic and family violence, self-harm/mental health, and child abuse.
• Maintain accurate and detailed case notes of all client interactions, ensuring case notes are written from the perspective of clients in their voice. 
• Contribute assistance with administrative tasks as directed by the Housing Manager/Team Leader.
• As per MOBnet Performance module, participate in monthly prescheduled supervision with direct line Manager. Ensure Supervision tasks are the priority in work completion. Ensure all associated monthly supervision tasks in MOBnet are completed (two-way feedback, team culture score etc).

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and support Ngumpi Uruue (Housing Services) team that will help you grow personally and professionally.

Benefits

• Permanent Part-Time position.
• Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.

COVID-19 Requirement

Immunisation history showing you have received two doses of a Covid -19 vaccine is encouraged.

• Current Cert lll or lV or equivalent in Social Work, Human Services, Child and Family, Allied Health, Youth Work, Child and Family Intervention, preferred or extensive experience with sound knowledge and skills in working with children and family issues.

OR 

• 2 years of relevant experience in social services field.

AND

• Knowledge and understanding of Aboriginal and Torres Strait Islander societies and their cultures, and a general understanding of the issues that are affecting Aboriginal and Torres Strait Islander people in contemporary Australian society. 

• Experience in managing complex situations is sought after. 

• Demonstrated experience in working sensitively with women and children. 

• Demonstrated ability in responding to family crisis. 

• Demonstrated ability to resolve conflict and deescalate volatile situations. 

• Ability to support and manage a continuous improvement model for achieving improved ways of working at JWH. 

• Decisive listening, influencing and persuasive skills. 

Additional Requirements

• National Police Certificate.
• Current Working with Children's Card (Blue Card) or be eligible to apply.
• Driver's Licence.
• Evidence of Work Rights.

How to apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.