Director of Hotel Operations

At Abode Hotels, we're more than accommodation. We create memorable guest experiences, foster high-performing teams, and continually challenge ourselves to be better than yesterday.

We're seeking an exceptional Director of Hotel Operations to join our leadership team and drive operational excellence across our growing portfolio. This is a dynamic role for a passionate hospitality professional who combines strategic thinking with strong operational leadership and thrives on delivering outstanding results.

About the Role

As Director of Hotel Operations, you will be responsible for leading the operational performance of our hotels, ensuring every guest journey is seamless, every team member is empowered to succeed, and every property consistently delivers on the Abode brand promise.

You will partner closely with Hotel Managers and department leaders to drive commercial performance, elevate guest satisfaction, strengthen operational standards, and identify opportunities for continuous improvement across the business.

What You'll Be Responsible For

Delivering Exceptional Guest Experiences

• Champion the end-to-end guest journey across all touchpoints.

• Drive a culture of service excellence and genuine hospitality.

• Analyse guest feedback and implement strategies that enhance satisfaction, loyalty, and reputation.

Strategic Business Leadership

• Contribute to the development and execution of operational and commercial strategies.

• Drive performance against key business objectives, budgets, and KPIs.

• Identify opportunities to improve profitability, efficiency, and overall business performance.

Developing High-Performing Teams

• Mentor, coach, and inspire Hotel Managers and operational leaders.

• Foster a positive and accountable culture focused on growth and development.

• Build leadership capability and succession pathways across the portfolio.

Problem Solving and Operational Excellence

• Actively investigate challenges and develop practical, effective solutions.

• Lead operational reviews and business improvement initiatives.

• Support hotels through change, growth, and evolving business requirements.

Contractor and Asset Management

• Oversee contractor performance and service delivery standards.

• Ensure maintenance, facilities, and compliance programs are executed effectively.

• Protect and enhance the long-term value of our hotel assets.

Innovation and Continuous Improvement

• Think ahead and challenge traditional ways of operating.

• Identify process improvements that enhance guest experience, team engagement, and efficiency.

• Use data, insights, and feedback to drive smarter operational decisions.

About You

You are a forward-thinking hospitality leader with a passion for people, performance, and continuous improvement.

You'll bring:

• Strong multi-site hotel operations experience.

• Proven ability to lead, coach, and develop high-performing teams.

• Excellent commercial and business acumen.

• A proactive and solutions-focused mindset.

• Exceptional stakeholder management and communication skills.

• Experience managing operational projects, contractors, and business improvement initiatives.

• A commitment to delivering outstanding guest experiences and operational excellence.

Why Join Abode Hotels?

• Be part of a growing and ambitious hospitality group.

• Work alongside passionate and collaborative leaders.

• Influence the future direction of a respected hotel brand.

• Drive meaningful change and innovation.

• Enjoy a role where no two days are ever the same.

If you're ready to lead with purpose, inspire people, and help shape the next chapter of Abode Hotels, we'd love to hear from you.

Apply now and help us deliver exceptional experiences, every stay, every guest, every day.