Customer Service Coordinator

About us

Coates is proudly Australian owned and has a long history of supporting customers to deliver major projects. We provide end-to-end solutions across five key areas: Equipment Hire, Engineering Solutions, Industrial Solutions, Power & HVAC, and Training.

The next step in your career starts here…

• Permanent Full-Time | Albury
• Monday to Friday
• Competitive base salary & career progression pathways

As the first point of contact for customers at our Brooklyn Portables branch, your number one goal is to ensure our customers receive the best possible service with their equipment solutions, while contributing to a reliable and high-performing team.

This role offers variety and on the job learning supported by a collaborative and experienced team. It's an ideal opportunity for someone who enjoys engaging with customers, delivering solutions and thrives in a supportive, team-oriented environment.

You'll enjoy variety in your role including:

• Supporting customers in person, over the phone and via email
• Preparing hire schedules, quotes, and invoicing
• Allocating equipment and liaising with the workshop
• Coordinating deliveries, transfers, pick-ups, repairs and breakdowns
• Occasionally assisting in the yard with loading equipment
• Liaising with suppliers to support customer needs

What you will bring:

• A team player who is committed to delivering exceptional customer service
• Initiative and a willingness to learn (with plenty of on-the-job training)
• An interest in developing your career and progressing within Coates
• Experience in a customer-facing high-volume environments
• Basic computer skills (MS Word, Excel, Outlook)
• Ability to learn and understand technical information
• Ability to adapt to changing priorities proactively and professionally

An interest in construction, mining, or engineering is a bonus—we'll provide all the training you need to succeed in equipment hire.

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Access to our employee discounts, benefits and wellbeing program including Fitness Passport
• Competitive salary
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Unlock your next career opportunity - apply today!

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.

As the first point of contact for customers at our Albury branch, your number one goal is to ensure our customers receive the best possible service with their equipment solutions, while contributing to a reliable and high-performing team.