Senior ICT Officer – Business Improvement

About the Role

Douglas Shire Council is seeking a Senior ICT Officer - Business Improvement to identify, analyse and drive opportunities for continuous business improvement through the effective use of ICT-enabled solutions.

Position Objectives

Business Improvement:

• Partner with business stakeholders to understand underlying business challenges and translate them into sustainable, value-driven service-delivery improvements.

• Lead and contribute to project initiatives that modernise systems, streamline processes, and enhance Council's service-delivery capability.

Operational support – Applications:

• A focus on applications and specifically Council's Enterprise Suite - including performing data manipulation / correction, problem solving and report writing.

• Perform systems maintenance / administration and upgrades.

Other:

• Contribute to the design and future planning of ICT related processes and systems.

• Participate and provide advice and input in corporate planning initiatives, projects and working groups.

Full position details, including required qualifications and key responsibilities and duties for the role are outlined in the attached position description.

About You

Our ideal candidate will have:

• Minimum undergraduate business degree and / or significant experience in an Information Technology related discipline.

• Current Queensland driver's licence.

• Demonstrated experience in managing projects from drafting business cases through stakeholder coordination, scoping, change management, schedules and benefit realization.

• Demonstrated experience in solution design with an analytical approach to problem resolution.

• Broad understanding of Financial Systems and practices.

• Demonstrated high level proficiency / experience in writing technical and process documentation.

• Experience in supporting and maintaining applications.

• Demonstrated experience working with SQL data manipulation and related tools such as DB Visualiser and Crystal Report Writer.

• Demonstrated experience with Microsoft technologies, Active directory, Windows Desktop & Server OS, File & Print services, computer peripherals including printers, scanners, USB devices and scanners.

• Demonstrated strong customer service orientation, with the ability to communicate clearly and professionally with staff across a broad range of technical skill levels.

• Proven experience working effectively in a collaborative team environment, with a commitment to building positive working relationships and contributing to shared objectives.

• Well‑developed time management and problem‑solving skills, with the capacity to prioritise and undertake a diverse range of tasks in a structured, professional, and analytical manner.

• Demonstrated ability to translate complex technical concepts, processes, or designs into concise, audience‑appropriate information, along with experience providing guidance, mentoring, and training support to business users.

What we can offer you

• A competitive remuneration salary with 12% superannuation.

• Up to 5 weeks annual leave per annum with 17.5% leave loading.

• Up to 3 weeks personal leave per annum.

• Nominal 72.50hours, nine (9) day fortnight roster.

• May be eligible for salary sacrificing options.

• Employee Assistance Program.

• Employee health and wellbeing initiatives.

• Ongoing training and development opportunities.

• Active social club.

How to Apply

Please complete your application details and attach your resume, a cover letter and your licences and qualifications (relevant to the position).

All applications must be completed through this online portal prior to the closing date. Late or emailed applications will not be accepted.

Pre-Employment Assessment

Following the selection of the preferred candidate, Council will require a number of further checks including reference checks, police history / criminal history checks, medical assessment and drug and alcohol test.

Employment Eligibility

To apply you must be a Permanent resident of Australia, Australian Citizen, New Zealand Citizen or hold the appropriate visa to work in Australia.

Privacy Information

Douglas Shire Council is collecting your personal information in accordance with the Information Privacy Act for the purpose of assessing your skills and experience against the position requirements. The information you provide in your application will only be used by authorised Council Officers, including People and Culture and the relevant selection panel members. Your information will not be given to any other person or agency unless you have given us permission, or we are required by law.