Sales Associates - Melbourne CBD

SALES ASSOCIATE — POP MART

Global Pop-Culture | Immediate Start

Multiple Positions Available:

• Part-Time ($28 p/h)

• Full-Time ($61,000 annual base salary)

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for passionate and customer-focused Sales Associates to join our growing retail team.

This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trading periods, and want to grow with a global brand.

Why You'll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families

• Weekly new releases keep every day exciting and fast-moving

• Clear career progression opportunities within a growing business

• Job security with a rapidly expanding global brand

• Monthly product incentives (post-probation)

• Supportive, energetic and inclusive team culture

• Annual POP LAND (Beijing) pass

• A colourful, creative retail environment

What You'll Do

Deliver Great Customer Experiences

• Engage customers confidently and provide friendly, energetic service

• Share product knowledge and introduce new collections

• Support sales through upselling and cross-selling opportunities

Maintain Store Standards

• Replenish stock and maintain visual merchandising standards

• Support deliveries, stock counts and inventory accuracy

• Keep the store clean, organised and customer-ready

Support Daily Store Operations

• Process transactions accurately through POS systems

• Follow store procedures and loss prevention standards

• Support product launches and peak trading periods

Who You Are

• Confident and customer-focused

• Passionate about retail, pop culture or collectibles

• Energised by fast-paced environments

• Reliable, positive and adaptable

• Strong communicator with excellent attention to detail

Full-Time Availability Requirements

• This is a permanent full-time position averaging 38 hours per week.

• Flexible availability across all 7 days is required.

• Typical rosters include weekends, late-night trading and public holidays.

• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.

• As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.

• Availability throughout our peak trading season (November to January) is essential.

Part-Time Availability Requirements

• This is a permanent part-time position.

• Availability to work 3–4 days per week is required.

• Applicants must be available to work at least one weekend day and one late-night trading shift each week.

• Rosters are planned in advance to support consistency and work-life balance.

• Flexibility to support business needs, peak trading periods and major product launches is expected.

• Availability throughout peak trading periods, including November to January, is essential

How to Apply

To apply, please submit:

• Your resume (including month/year dates)

• A short cover letter outlining:

👉 Why POP MART interests you

👉 Your favourite POP MART character or IP

👉 A time you delivered great customer service

Please note: Generic applications may not be considered.

Eligibility

• Full permanent working rights in Australia required

• Must be able to commit to availability requirements