Reception & Administration - Ridgehaven (Full Time), Woodville (Part Time)

Allied Health Clinic | Ridgehaven – Full Time | Woodville Park – Part Time

Due to continued growth, AEP Health Group is seeking friendly, organised and motivated Reception & Administration Officers to join our team.

We currently have two positions available:

• Ridgehaven – Full Time

• Woodville Park – Part Time

These are rewarding opportunities to become an integral part of a collaborative Allied Health team, helping ensure every client feels welcomed, supported and cared for throughout their healthcare journey.

If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering exceptional customer service, we'd love to hear from you.

As the first point of contact for our clients, you'll play an important role in creating a welcoming, professional and positive clinic experience while supporting the smooth day-to-day operation of our reception and administration functions.

Working in a modern, paperless environment, you'll collaborate with a multidisciplinary team of Allied Health professionals and provide high-quality administrative support across a range of clinical services.

Ridgehaven – Full Time

• Monday to Thursday: 9:00am – 5:00pm

• Friday: 9:00am – 4:00pm

• No weekends or after-hours work

Woodville Park – Part Time

• Part-time hours to be negotiated based on clinic requirements and applicant availability

• Please include your preferred days and hours of availability in your application

• No weekends or after-hours work

We are committed to setting our team up for success through:

• Comprehensive onboarding and training

• Ongoing mentoring and support

• Opportunities for professional development and career progression

• Support from our wider administration team

Applicants with previous medical or Allied Health administration experience are strongly encouraged to apply.

• Welcome clients with warmth, professionalism and empathy

• Assist with appointments, referrals and general enquiries

• Create a positive and supportive experience for every client

• Coordinate appointments for multiple Allied Health practitioners

• Manage clinician diaries using PracSuite

• Maintain accurate appointment schedules and client records

• Respond professionally to phone, email and SMS enquiries

• Liaise with clients, referrers and healthcare providers

• Process referrals, payments and day-to-day administrative tasks

• Support clients across a range of funding programs, including:

  • Medicare

  • Department of Veterans' Affairs (DVA)

  • National Disability Insurance Scheme (NDIS)

  • Return to Work

  • Aged Care

  • Private clients

We're looking for someone who is:

• Friendly, approachable and professional

• Highly organised with excellent attention to detail

• Able to prioritise tasks and remain calm under pressure

• Confident working independently and as part of a team

• Passionate about delivering exceptional customer service

• Reliable and proactive in their approach to their work

• Previous experience in medical or Allied Health administration

• Experience managing appointments, referrals, billing and payments

• Excellent written and verbal communication skills

• Confidence using clinical software systems

• Strong understanding of confidentiality and privacy requirements

• Ability to coordinate multiple practitioners and competing priorities

• Experience working with Medicare, DVA, NDIS, Return to Work and Aged Care funding pathways

• Experience using PracSuite

• Experience using HICAPS and Medipass/Tyro payment systems

At AEP Health Group, we believe a positive workplace creates better outcomes for both our team and our clients.

We foster a supportive and collaborative culture where people are valued, encouraged to grow and genuinely enjoy coming to work.

• Modern, paperless clinic environment

• No weekend or after-hours work

• Free onsite parking

• Complimentary access to gym facilities

• Access to Allied Health services

• Tailored ergonomic workstations

• Ongoing learning and professional development

• Supportive and collaborative team culture

• Opportunities for career progression as our organisation continues to grow

Apply now and become part of the AEP Health Group team.

Please clearly state which position you are applying for:

Ridgehaven – Full Time
or
Woodville Park – Part Time

For the Woodville Park part-time position, please also include your preferred days and hours of availability in your application.