Role Purpose
The
Non-Production Environment Manager is responsible for managing and supporting
all testing environments (PTEST, STEST, VTEST) used for development, testing,
training, and business-as-usual activities.
The role
ensures these environments are:
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Available and stable
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Secure and properly configured
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Ready for testing and deployments
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Quickly restored when issues occur
This person
also coordinates issue triage, manages environment-related risks, and maintains
knowledge of how various applications and systems work together.
Required
Experience
Technical &
Industry Experience
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Experience working in large and complex organisations.
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Experience in industries such as:
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Postal services
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Logistics
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Transport
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Retail
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eCommerce
Environment &
Release Management
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Strong experience managing enterprise test environments.
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Experience handling software releases and deployments.
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Experience with incident, change, and release management processes.
Stakeholder
Management
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Ability to work across technical and business teams.
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Strong communication and coordination skills.
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Experience facilitating issue triage and problem-solving workshops.
Technical
Skills
Essential
Knowledge
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SAP applications
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Oracle applications
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Microsoft technologies
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Application dependencies and integrations
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Enterprise environment management
Monitoring &
Troubleshooting
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New Relic
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Sumo Logic
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Log analysis and dashboard monitoring
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Root cause investigation
Process
Knowledge
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ITIL Incident Management
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ITIL Change Management
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ITIL Request Management
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ITIL Conflict Management
Qualifications
Preferred
Certifications
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ITIL Certification
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Agile Certification
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PMP Certification
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Other Project Delivery Certifications
Key Personal Attributes
Process Management
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Creates and improves
operational processes.
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Removes inefficiencies and
simplifies ways of working.
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Uses data and feedback to
improve outcomes.
Relationship Building
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Builds trust with diverse
stakeholders.
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Works effectively across teams.
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Resolves conflicts
professionally.
Action Orientation
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Takes initiative and ownership.
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Responds quickly to issues and
risks.
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Drives action even when
information is incomplete.
Digital Mindset
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Embraces new technologies.
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Uses data and insights to
improve decisions.
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Promotes digital ways of
working.
Results Focus
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Delivers high-quality outcomes.
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Works through challenges to
achieve goals.
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Helps remove barriers for
others.
Key Responsibilities
Environment Management
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Ensure all non-production environments
are available, secure, and fit for purpose.
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Manage and support test environments
throughout the project lifecycle.
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Monitor environment health,
availability, and performance.
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Coordinate environment setup and
configuration for projects and testing activities.
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Ensure environments comply with security
and data protection requirements.
Release & Deployment Management
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Plan and coordinate software releases
and deployments.
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Work with application support teams to
deploy code with minimal impact to testing.
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Manage release schedules and deployment
plans.
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Communicate deployment timelines and
risks to stakeholders.
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Conduct post-release reviews and
identify improvement opportunities.
Incident & Issue Management
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Lead triage sessions to identify and
resolve environment issues.
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Troubleshoot complex technical problems
across multiple applications.
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Coordinate teams to quickly resolve
incidents and defects.
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Ensure clear communication during
outages and service disruptions.
Vendor & Partner Management
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Work closely with vendors and suppliers.
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Manage vendor support tickets and
escalations.
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Partner with vendors to adopt new
platform features and capabilities.
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Coordinate migration activities where
required.
Continuous Improvement
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Improve environment management processes
and governance.
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Enhance monitoring, logging, and
reporting capabilities.
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Drive innovation and adoption of new
technologies.
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Maintain documentation, standards, and
best practices.
Stakeholder Management
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Act as the link between:
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Development teams
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Operations teams
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Quality Assurance (QA) teams
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Business stakeholders
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External vendors
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Provide regular updates on environment
status, risks, and releases.
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Build strong working relationships
across teams.
Training & Knowledge Sharing
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Create and maintain environment
management documentation.
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Train teams on release and environment
management processes.
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Share lessons learned and best
practices.
