Business Analyst - Customer Experience

Transform field operations through data-driven insights and system improvements
Partner with key stakeholders to optimise performance and deliver business value
Permanent EA13 role with hybrid work, development opportunities, and great benefits

About the Role
We are seeking a proactive and analytical Business Analyst to support the post go-live phase of Flow—our transformative initiative aimed at revolutionising field operations through smarter scheduling and resource allocation. This role is pivotal in delivering high-quality data analysis, reporting, and insights that drive operational excellence and continuous improvement across our field operations.

As a Business Analyst, you will lead reporting, analysis, and continuous improvement initiatives for Flow, including:

Monitoring system performance, KPIs, and benefits realisation, identifying and addressing variances to optimise outcomes.
Partnering with business stakeholders to enhance system performance and support organisational change initiatives.
Managing system enhancements, configuration changes, UAT, releases, and onboarding of new contracts.
Conducting data quality investigations, auditing large datasets, and ensuring data integrity.
Delivering compliance and operational reporting, analysing trends, exceptions, and improvement opportunities.
Using business intelligence tools to extract, visualise, and present insights to stakeholders.
Integrating data across systems to support informed decision-making, business cases, and process optimisation.
Collaborating with Digital, vendors, and business teams to implement improvements and meet regulatory requirements.
Communicating performance outcomes, risks, and recommendations through reports and stakeholder engagement.

About You

Minimum 5 years' experience in a Business Analyst role.
Strong understanding of relational databases and advanced SQL skills.
Proficiency in SQL Developer, Oracle, Microsoft Access, Excel, Power BI, SAP Business Objects, Word, and PowerPoint.
Ability to quickly learn and adapt to new systems and technologies.
Knowledge of regulatory and compliance frameworks, particularly within Sydney Water.

High attention to detail with the ability to work independently and meet deadlines.
Excellent stakeholder engagement, communication, and relationship management skills.
Experience with IFS and SAP (IS-U and CRM) is highly desirable.

Dive into Our Great Benefits:

Competitive remuneration, ensuring your skills and contributions are valued and rewarded appropriately.
Hybrid work environment that balances remote work and office collaboration to support productivity and wellbeing.
Continuous professional growth through leadership and development programs designed to support your career progression.
24/7 wellbeing support for you and your family through free and confidential mental health and general health assistance via our EAP.
Discounted private health insurance, providing affordable access to quality health coverage.
Family-friendly benefits, including up to 18 weeks of fully paid parental leave and a childcare allowance.
Fitness Passport, offering access to a wide network of gyms and pools across NSW.
Novated leasing options to support your financial and lifestyle goals.

Closing Date: Wednesday 8 September midnight AEST.  Please see the job profile for the role’s full accountabilities.

Please advise if you require any adjustments to actively participate in the application and recruitment process. For any further information please contact julie.zhao@sydneywater.com.au

Working at Sydney Water

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile.

Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.