Administration Officer - Maternity Position

WE’RE HIRING – ADMINISTRATION POSITION

📍 Immediate Start | Maternity Leave Position

Langley’s Coaches are looking for a friendly, organised and capable person to join our administration team.

This position is initially to cover maternity leave, however there is potential for the right person to become a permanent full-time member of our team.

We are a busy, family-owned business operating across coach travel, tours, school transport, charters and group travel, so no two days in our office are quite the same!

What the role involves

Working as part of our administration and operations team, your day-to-day duties will include:

• Managing and assisting with tour, charter and school excursion bookings
• Taking and processing customer bookings and payments
• Answering incoming phone calls and responding to emails and customer enquiries
• Providing information and assistance to customers regarding tours, travel and coach services
• Liaising with schools, passengers, groups, organisations, drivers and other staff
• Preparing and maintaining booking information, passenger details and other records
• Data entry and general office administration
• Assisting with invoicing, payments and record keeping
• Assisting with driver paperwork, run information and schedule changes when required
• Supporting the operations team with day-to-day changes and requirements
• Assisting with documentation relating to trips, charters and excursions
• Helping keep information and internal communications up to date
• Supporting management and other departments as required
• Pitching in wherever needed to help keep our busy office and operations running smoothly

About you

We’re looking for someone who:

• Is highly organised and has excellent attention to detail
• Can confidently manage multiple tasks and changing priorities
• Is a fast learner and isn't afraid to ask questions
• Has strong computer and general administration skills
• Has excellent written and verbal communication skills
• Is friendly, professional and confident dealing with customers
• Can communicate with a wide range of people – from school staff and parents to tour passengers, corporate clients and drivers
• Can use initiative and problem-solve when things don't go according to plan
• Is reliable, punctual and willing to be part of a team
• Is comfortable working in a busy environment where plans can change quickly
• Has a genuine interest in travel and tourism – good Australian geographical knowledge would be a bonus!

Previous administration, bookings, tourism, transport or customer service experience would be an advantage, but attitude and willingness to learn are extremely important to us.

We’re a family business, and our office is professional but certainly not overly corporate. We work hard, have a laugh, help each other out and occasionally have to deal with the organised chaos that comes with running coaches, tours and school services!

What we’re offering:

⭐ Immediate start
⭐ Maternity leave position
⭐ Potential to become permanent full-time
⭐ Varied role – definitely not just sitting at a desk doing the same thing every day
⭐ Opportunity to learn different areas of our businesses
⭐ Friendly, supportive team environment
⭐ A role within a long-standing, locally owned family business

If you’re organised, great with people, can think on your feet and enjoy being part of a busy team, we’d love to hear from you.

Please send through your resume along with a short introduction telling us a little about yourself and why you think you’d be a great addition to our team.