NDIS Administration Coordinator

About the Role:

This is a permanent position at either Part time 0.8 EFT / 64 hours or Full Time 1.0 EFT / 80 hours per fortnight within the Allied Health Administration department.

You will be responsible for: 

You'll be a key part of our Allied Health team, helping children and families access the support they need through the NDIS. As the NDIS Administration Coordinator, you'll combine your exceptional administrative skills with a passion for customer service to ensure families, clinicians, and staff receive timely and effective support.

From coordinating NDIS documentation, reporting to support financial processes and quality improvement initiatives, you'll help keep our services running smoothly. You'll also play an important role in maintaining RCH's NDIS accreditation, ensuring compliance with NDIS standards and quality standards.

If you're someone who enjoys building positive relationships, thrives in a collaborative environment, and takes pride in delivering accurate, high-quality work, you'll find this role both rewarding and impactful.

What you’ll achieve:

• Build and maintain working relationships with internal key stakeholders to support RCH NDIS business requirements and ensure smooth service delivery
• Support RCHs ongoing NDIS accreditation by ensuring compliance with NDIS Practice Standards and contributing to audit and quality improvement activities
• Collaborate with Allied Health managers to ensure that Allied Health NDIS policies, procedures, and guidelines are current, comprehensive, and compliant with internal standards and external regulations

Classification for this position is in accordance with Award 10 - Managers and Admin Workers.

Depending on experience and qualifications, this will range from AO41 (Grade 4, Level 1) to AO45 (Grade 4, Level 5), base salary from $87,003.80 to $96,181.28 per annum, pro rata for part-time, plus superannuation.

Your skills and experience:

• Well-developed knowledge of the NDIS system and legislative regulations
• Tertiary qualifications in a related field, or 2-3 years’ experience in relevant industry
• Strong customer service with the demonstrated ability to lead, build and maintain key working relationships across the organisation and external to the organisation, ensuring a high level of service to a varied group of stakeholders
• Demonstrated experience in providing advice, negotiation and issue resolution using established and standardised procedures
• Demonstrated ability to respond flexibly to client needs with the ability to develop practical solutions to problems and provide advice in area of expertise and awareness of the need to seek further advice when necessary

If this sounds like you, or if you would like more information, please click here to view the position description.

About Allied Health Administration Department:

The Allied Health Administration Department is a central support service within the Allied Health group, working in partnership with Allied Health clinicians, managers, patients and families to enable the delivery of high-quality outpatient services within the Allied Health Specialist Clinic, reception B. The department provides expert administrative, operational, and customer service support across a range of Allied Health programs, helping to ensure patients and families can access services efficiently and effectively.

What we offer:

• Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options!)
• Workplace culture of continuous improvement, growth, support and training
• Clinical Education Hub on-site to support continued training and professional development
• Hybrid work model, if applicable to role
• Monthly Accrued Day Off (ADO) – 12 additional leave days per year, if FTE
• Convenient location & close to public transport
• Staff immunisation drives
• Special events
• Discounted Private Health Insurance
• Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities 
• Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
• Unlimited access to select fitness facilities in your local area via Fitness Passport
• Enjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets (retail discounts & more)

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Current NDIS Worker Screening Check, or willing to obtain
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately, we encourage you to apply promptly!

For more information about this position please contact Carmel Italiano, Manager Allied Health Administration, via ph:03 9345 9*** OR email: ***************@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close: 23 August 2026.