Customer Service Manager

ABOUT US

The Hallett Group is a proudly South Australian, privately owned business and one of the state’s leading suppliers of building and construction materials.

We are on a mission to lift the bar and lead the industry by simply being the best at what we do. To make that happen, we bring together talented, curious and forward thinking people who love a challenge and aren’t afraid to push for better. We invest in learning, innovation and new ideas so we can stay sharp and keep moving ahead.

We are growing fast, we move quickly, and we back each other. Our people are our biggest strength, their energy, knowledge and commitment are what make Hallett Group an exciting and genuinely great place to build your career.

THE ROLE

We are looking for self-motivated, experienced Customer Service Manager to lead our Service Centre team. Reporting to the Operations Manager, you will oversee the daily operations and administrative functions of the Service Centre to ensure an exceptional customer experience and maximise efficiency across our extensive Concrete truck fleet.

This is a dynamic role where no two days are the same. You will also coordinate raw material supply across all Hallett raw material sites and concrete plants within metropolitan Adelaide.

ESSENTIAL DUTIES & RESPONSIBILTIES

• Set, communicate and maintain high customer service standards across the team
• Provide ongoing training, coaching and support to strengthen capability and performance
• Plan, prioritise and communicate workloads to ensure targets are consistently met or exceeded
• Build and maintain productive, collaborative relationships with internal stakeholders
• Manage customer issues or complaints, ensuring prompt and effective resolution

QUALIFICATIONS | EXPERIENCE | CAPABILITIES

• Proven experience as a Customer Service Manager with demonstrated team leadership capability
• Strong understanding of logistics, building, or construction industries (preferred)
• Intermediate proficiency in MS Excel and Word
• Exceptional communication skills with a strong coaching mindset
• Highly detail oriented, strong problem solving ability and proactive approach

APPLY NOW

To be considered for this position click “APPLY” now. Applications should include a resume and supporting cover letter.

To find out more about us visit: www.hallett.com.au

Only shortlisted candidates will be contacted.

Hallett Group values diversity and is uncompromising in pursuing an inclusive work culture. We are an Equal Opportunity Employer.