French Customer Service Representative

French Speaking call center agent
About the jobKey Responsibilities:
Handle inbound calls providing detailed information on visa requirements and application proceduresAssist customers with completing online visa application formsComprehend customers' queries / complaints / commentsDisplay empathy/ understanding of the issue/ concern towards the customerProvide quick and effective resolution to customers' queriesTalks in a way the customer can understandIs able to handle pressure situations and complaints of irate customersWorks accurately and with an eye for detailsIs able to use automated information systems to analyze the customer's situation
Eligibility:HSC / Graduate freshers can apply with zero experience Minimum 6 months experience in Customer ServiceGood English & French (B2 level) Communication SkillsExcellent real writing/verbal skillsEnsure adherence to daily activities assigned
Technical Competencies: Job relatedPrefer having typing Speed +25 wpm with 90% accuracyMS office knowledge mandatoryBasic computer knowledgeLanguage - French and English B1 - B2