Broker Associate (Mortgage Broking Support) | $75k–$100k

Broker Associate (Mortgage Broking Support)

Location: Newcastle (Hybrid / flexibility supported)
Salary: $75,000–$100,000 (based on experience)

About Focus Finance

We're Focus Finance, a high-performing, low-ego brokerage that thrives on solving complex lending puzzles while keeping the experience clear, calm and client-first. We're big on transparency, culture, and doing the right thing…and we back that with flexibility, hybrid work options, team connection days, and remuneration that matches capability.

The role (read this if you want ZERO confusion)

This is a Broker Associate role; the operational backbone of the lending process. You will support our Mortgage Brokers by preparing and submitting loan applications, managing the file from fact find through to settlement, and keeping every stakeholder (client, broker, lender, valuer, solicitor, agent, accountant) moving in the right direction.

This role IS: client communication + credit/document analysis + workflow management + lender follow-up + packaging deals properly.

This role is NOT: a "broker" role (yet), also not purely admin. It's a high-trust support role where your accuracy and follow-through matter.

What you'll be doing (day-to-day)

You'll be responsible for a file moving cleanly through the lending journey, including:

• Acting as a point of contact for customers, lenders, banks, valuers, solicitors, agents and accountants

• Reviewing financial information and collating verification documents to finalise the fact find

• Coordinating valuations and repricing requests

• Preparing and packaging loan applications and supporting documents for efficient lodgement

• Managing the pipeline through to settlement and keeping clients informed

• Maintaining the business database/CRM and supporting office/system administration

What makes a GREAT Broker Associate here (what we're actually hiring for)

We're looking for someone who is:

• Client-obsessed (warm, responsive, calm, and professional)

• Growth mindset (you take feedback well and keep leveling up)

• Naturally curious (you ask smart questions and like finding the "why" behind things)

• Comfortable with challenge (you stay steady when things are busy/complex)

• Brave and accountable (you own mistakes early, raise risks, and back yourself to solve them)

• Sharp with numbers and documents (you can spot missing info, inconsistencies, and risk)

• Naturally organised (you run a pipeline, you don't just "do tasks")

• A proactive communicator (you keep stakeholders moving and prevent delays)

• High integrity / ethical (no shortcuts, no guesswork, no ego)

• Attentive to detail, ownership, and ability to learn systems quickly

• Competent with Microsoft Office and working across multiple systems

Backgrounds we love (because they translate fast)

If you're coming from any of the below, you'll likely be strong in this role:

• Certificate IV in Finance & Mortgage Broking (or willingness to work towards it)

• Strong customer service (banking, call centre, hospitality leaders, relationship roles)

• Prior experience in broker support, lending support, settlements, credit, or high-volume finance environments; end-to-end understanding of loan processing from lodgement to settlement (e.g., that fast, high-volume, detail-heavy workflow)

Don't tick every box? That's okay.

If you don't have direct broker or lending experience, that's fine — this is a genuine entry pathway into the industry. Your answers below will tell us what we need to know.

What you'll get at Focus Finance

• Hybrid / flexibility (role-appropriate and structured)

• Culture that values team goals, inclusion, integrity, and transparency, including wellbeing and fundraising activities and a wellbeing program with discounts.

• Offsite Team days and genuine connection (not "forced fun", actual good humans)

• $75k–$100k remuneration depending on capability and experience

• Real opportunity to build a long-term finance career (Broker Associate is a powerful foundation)

How to apply

Apply via SEEK and include your CV.

Forget giving us an AI-written cover letter - just answer these 3 questions:

1. Why Mortgage Broking?

2. Why now?

3. What part of this role's day-to-day (not the industry, the actual job) do you think you'll be best at?

Keep it real, keep it short. Clear and human beats polished and generic - we can tell the difference.