Digital Account Manager

Online Path is looking for an experienced Digital Marketing Account Manager to join our Adelaide team.
This is a client-facing role for someone who understands digital marketing, communicates exceptionally well and is confident in taking ownership of client relationships.
You’ll manage a portfolio of clients, working closely with our SEO, Google Ads, paid social, creative and development specialists to make sure our clients have the right strategy, understand how their campaigns are performing and, most importantly, see us as a trusted extension of their business.
This isn't a hands-on specialist role where you'll spend all your day building Google Ads campaigns or completing SEO tasks. Your role is to understand the bigger picture, bring the different channels together and make sure our clients are moving in the right direction.
Client retention and growth will be important measures of success. We want someone who can build relationships that last, while proactively identifying opportunities to help our clients achieve more.
What you'll be doing
Own and manage a portfolio of client relationshipsLead regular client meetings and performance discussionsUnderstand each client's business, objectives and prioritiesDevelop and contribute to integrated digital marketing strategiesReview campaign performance and translate data into clear, practical recommendationsWork closely with our SEO, Google Ads, paid social, creative and web specialistsCoordinate client work, priorities, deadlines and approvalsTake ownership of client retention, identifying potential concerns early and ensuring clients continue to see value in their relationship with Online PathProactively identify opportunities for client growth through new strategies, channels and services that genuinely support their business objectivesPrepare and present campaign recommendations, reports and strategic plansMaintain strong, long-term client relationships built on trust, communication and results
What we're looking for
You'll already have solid digital marketing experience and be comfortable talking about SEO, Google Ads, Meta Ads, social media, websites and analytics.
You don't need to be the person executing every channel — but you do need to understand digital marketing well enough to ask the right questions, assess performance and confidently advise clients.
You'll ideally have:3+ years' digital marketing experienceDemonstrated experience managing clients, accounts or key stakeholdersStrong knowledge across multiple digital marketing channelsExcellent written and verbal communication skillsConfidence leading meetings and presenting recommendationsThe ability to interpret campaign performance and identify what needs attentionStrong organisation and attention to detailThe confidence to challenge ideas and make recommendations when you see a better approachA proactive mindset — you look for what should happen next rather than waiting to be asked
Previous Australian digital marketing agency experience will be highly regarded.
This is not an entry-level or junior digital marketing position. We're looking for someone who can take genuine ownership of client relationships and become a trusted adviser to the businesses they manage.
About Online Path
Online Path is an established Adelaide digital marketing agency helping businesses grow through strategic and measurable digital marketing.Our team works across SEO, Google Ads, paid social, organic social, websites, creative and emerging areas such as AI search.We're a close-knit team and believe great agency relationships come from more than campaign results. Honesty, accountability and doing what's right for the client matter to us. We value long-term relationships over short-term gains and aren't afraid to tell a client when we believe there's a better approach.
Why join Online Path?
We take our work seriously, but that doesn't mean we take ourselves too seriously.You'll join an experienced, supportive team where people genuinely help each other, good work is recognised and there's usually something fun happening around the office.
You can expect:Flexibility: including one day per week working from homeMonthly team activities: sometimes in the office, sometimes out, and usually involving foodA team that celebrates the small things: birthdays, work anniversaries and milestones. There's always an excuse for cake!A genuinely collaborative teamExperienced specialists supporting the accounts you manageExposure to a diverse range of clients, industries and digital marketing channelsTraining and professional developmentOpportunities to develop your strategic and account-management skillsA business that values long-term client relationshipsA culture built around honesty, accountability, results and flexibilityThe opportunity to grow your responsibilities as Online Path continues to grow
Sound like you?
If you're an experienced marketer who enjoys the client, strategy and relationship side of marketing as much as the campaigns themselves, we'd love to hear from you.
Please apply with your CV and a short cover letter telling us about your marketing and client-management experience.