Order Fulfilment Specialist (Casual)

We are looking for a proactive and detail-oriented Order Fulfilment Specialist to join our growing team in Kent Town, South Australia. In this casual role, you will play a crucial part in ensuring our custom wristbands and event products are printed, packed, and shipped on time. You will work with a close-knit team, manage stock, and help maintain the quality standards that our customers love. If you have experience in customer service or retail, enjoy working with design software, and want to contribute to a company that values sustainability and community, we’d love to hear from you.

Key Responsibilities:

• Ensure high-quality printed goods are finished, packed, and ready for delivery while working closely with an experienced team.

• Manage order processing including picking, packing, printing, weighing, and booking orders with couriers.

• Stock shelves with merchandise and maintain a clean, organised, and well-stocked storeroom.

• Create high-quality wristband designs by following customers’ instructions and specifications.

• Monitor stock levels and liaise with managers as needed for replenishments.

• Assist with shipping and handling, ensuring timely dispatch of all orders.

Required Skills & Experience:

• Tertiary qualification is essential.

• Minimum of two years' experience in a customer service or retail role.

• Familiarity with WordPress, invoicing, and CRM systems.

• Proven ability to deliver exceptional customer service through email communication, composing clear and professional responses.

• Excellent attention to detail, with a high level of organisational skills.

• Familiarity with graphic design software (Canva, Photoshop and Adobe Illustrator) is advantageous.

• Excellent written and verbal communication skills.

• Bonus: Previous experience in postal services or working with couriers.

• Bonus: Knowledge of printing processes and experience with printing equipment.

Benefits

• Casual employment with flexible hours.
• Opportunity to work with an environmentally conscious company that values giving back to the community.
• Closed for two weeks over Christmas, starting December 19 (no work expected during this period).

How to Apply:

Please send your resume and a cover letter detailing your experience and why you would be a great fit for this role. Only applications including a cover letter will be considered.

We look forward to hearing from you!

Pay: From $34.76 per hour

Application Question(s):

• Can you describe your experience with order fulfilment, including any roles where you were responsible for packing, shipping, or coordinating with couriers?
• How comfortable are you using systems like WordPress, invoicing tools such as Xero, or CRM software such as Pipedrive, and can you give an example of how you’ve used them in past roles?
• Have you had any experience working with graphic design software (e.g., Canva, Photoshop or Adobe Illustrator) or following detailed customer instructions for product customisation?

Work Location: In person