Conduct alternative dispute resolution and improve access to justice for Australia's veteran community.

The Veterans' Review Board (VRB) is a specialist merits review tribunal committed to delivering fair, timely and accessible review outcomes for veterans, serving members of the Australian Defence Force and their families.

The Senior Conference Registrar (Executive Level 1) provides technical leadership for the Veterans' Review Board's dispute resolution and pre-hearing case management functions.

Working closely with the National Registrar and ADR Registrar, you will conduct complex outreaches, conferences and other dispute resolution processes, exercising statutory powers to actively manage applications and facilitate their early resolution wherever appropriate. You will prepare high-quality draft decisions and procedural directions, ensuring matters that proceed to hearing are thoroughly prepared.

As a senior leader within the Registry, you will mentor and support Conference Registrars, promote nationally consistent practice, contribute to quality assurance and lead continuous improvement initiatives that strengthen the Board's dispute resolution services and improve access to justice.

You will also contribute to national operational priorities, practice development and strategic projects that enhance the efficiency, quality and consistency of the Board's pre-hearing processes.

Most dispute resolution events are conducted online or by telephone, with some face-to-face conferences undertaken where required. Flexible and hybrid working arrangements are available, with attendance at the Sydney Registry required to conduct dispute resolution events. 

• As a part of a team, deliver pre-hearing case management across the Board's jurisdictions.
• Conduct outreaches, conferences and other dispute resolution processes, exercising statutory powers in accordance with relevant legislation.
• Prepare high-quality draft decisions and procedural directions in accordance with the Board's legislative framework and established practice.
• Promote early resolution of applications while ensuring matters proceeding to hearing are comprehensively prepared.
• Mentor, coach and provide technical leadership to Conference Registrars, promoting nationally consistent practice and high-quality outcomes.
• Lead quality assurance, peer review, training and practice development initiatives.
• Analyse complex legal, medical, military service and evidentiary material and provide authoritative advice on procedural and jurisdictional matters.
• Respond to complex enquiries from veterans, representatives and other stakeholders regarding the Board's jurisdiction, practice and procedures.
• Lead or contribute to national projects, procedural reform and continuous improvement initiatives.
• Promote innovation, procedural fairness and access to justice across the Board's dispute resolution functions.

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS). 
• Any successful candidate external to DVA offered employment will be required to undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
• Any successful candidate will also be required to obtain and/or maintain, a baseline Vetting (AGSVA) security clearance as a minimum. 

This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

The Department of Veterans’ Affairs (DVA) exists to fulfil the nation’s duty to support our serving and ex-serving Australian Defence Force members and their families. We do this through programs of care, compensation, commemoration, income and Defence support services. Our aim is to enhance self-sufficiency, quality of life, financial wellbeing and community recognition for those we support. DVA is both a policy and service delivery agency. We have strong relationships with Australian ex-service organisations, Federal and State Government agencies and the veteran community. DVA’s vision is to honour veterans, and empower them and their families to continue life after service, within a society that understands and values their military service and their ongoing contribution to the community.