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La-Z-Boy
About the role
About the role
As a Store Manager, you will take ownership of the overall performance of the Gosford store. You will lead from the floor, working alongside your team to deliver an outstanding customer experience while achieving sales and KPI expectations. As this is a new store, you will also have the opportunity to help establish the culture, standards and routines from day one.
Key responsibilities
Leading, coaching and motivating the sales team to achieve individual and store targets
Driving sales, conversion, average sale and other key retail KPIs
Creating a strong sales culture where every customer opportunity counts
Leading from the floor and actively supporting the team with customers and closing sales
Coaching team members who are below benchmark and recognising those achieving great results
Ensuring quotes and customer opportunities are followed up consistently
Maintaining high standards of showroom presentation, merchandising and ticketing
Managing daily operations and store administration
Ensuring company policies, procedures and WHS requirements are followed
Conducting regular team huddles, training and performance discussions
About you
Previous retail management experience, preferably within furniture, bulky goods or a consultative sales environment
A proven ability to lead a sales team and achieve targets
Strong understanding of retail KPIs and how to turn results into action
Confidence coaching, developing and performance-managing team members
A hands-on leadership style – you won't manage from behind a desk
Strong communication and organisational skills
A customer-focused approach with the ability to resolve issues professionally
The ability to create structure, consistency and accountability within a team
A positive attitude and the drive to build a successful store from the ground up
About us
La-Z-Boy is one of the world's most recognised names in comfort, with a proud heritage spanning almost 100 years. We are continuing to grow our Australian retail network.
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