Lightstation Attendant

The Great Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.

About the Role

The Great Ocean Road Coast and Parks Authority is seeking enthusiastic and customer-focused Lightstation Attendants to join our team at the iconic Cape Otway Lightstation.

This is a truly varied role where no two days are the same. As a frontline team member, you will help create memorable experiences for visitors while supporting the day-to-day operation of the Lightstation precinct. From welcoming guests and selling tickets to preparing coffees, maintaining accommodation and ensuring facilities are presented to a high standard, you'll play an important role in delivering exceptional service in one of Victoria's most unique coastal destinations.

What You'll Do

As a Lightstation Attendant, you will:

• Welcome, assist and engage with visitors, providing a friendly and informative customer experience
• Support ticket sales, retail transactions and guest enquiries
• Assist with guest accommodation check-in and check-out procedures
• Prepare and serve coffee, beverages and light café offerings
• Operate cash registers and EFTPOS facilities
• Maintain high standards of cleanliness across accommodation, public amenities, café spaces and visitor facilities
• Complete housekeeping duties including room servicing, bed making, laundering and general cleaning
• Monitor stock levels and replenish cleaning supplies, linen, merchandise and café products
• Assist with opening and closing procedures and site security requirements
• Coordinate with team members to support visitor arrivals and daily operations
• Respond professionally to customer feedback, maintenance requests and general enquiries
• Contribute to a safe workplace by following Occupational Health and Safety procedures

What We're Looking For

We're looking for positive, reliable team players who enjoy working with people and take pride in delivering excellent customer service.

You will bring:

• Experience in hospitality, tourism, accommodation or customer service environments
• A strong commitment to providing exceptional visitor experiences
• Practical cleaning and housekeeping experience
• Barista or coffee-making experience
• Well-developed communication and interpersonal skills
• Strong organisational skills and the ability to manage competing priorities
• A proactive and flexible approach to work
• The ability to work both independently and collaboratively within a team
• Knowledge of safe manual handling practices and workplace safety procedures

The following qualifications and licences are highly desirable:

• Current First Aid Certificate
• Food Handling Certificate
• Responsible Service of Alcohol (RSA) Certificate
• Current Australian Driver's Licence

Successful applicants will be required to provide evidence of Australian work rights, complete a National Police Check and obtain a Working with Children Check.

Why Join Us

At the Great Ocean Road Coast and Parks Authority, you'll have the opportunity to work in an extraordinary coastal environment while contributing to the protection and enjoyment of one of Australia's most iconic destinations.

We offer:

• A unique workplace located at the historic Cape Otway Lightstation
• A supportive and welcoming team environment
• Opportunities to develop skills across hospitality, tourism, accommodation and visitor services
• Meaningful work that contributes to exceptional visitor experiences
• The chance to work within an organisation dedicated to protecting and enhancing the Great Ocean Road coast and parks
• Stunning natural surroundings and a dynamic, varied work environment

Join us and help create unforgettable experiences for visitors exploring one of Victoria's most remarkable destinations.

Everyone is welcome at the Authority

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation. 

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.

Applications close 11.59pm, Friday, 21st August 2026.