Concierge - Gate 8 (+ Building Operations Support)

About the role

This is a customer service role at its heart. You'll be the face of Gate 8, one of Melbourne's landmark buildings in East Melbourne, home to a community of corporate tenants who expect the best. Our goal is that every tenant, visitor, tradesperson and courier who comes through the door leaves with a memorable, positive impression. The concierge desk has its busy spells and its quiet ones, in the quiet ones, you'll be the type who finds the next useful thing to do. You will also provide important support to the Operations Manager with respect to the general operations of Gate 8.

Key responsibilities

• Greet tenants, visitors, tradespeople and couriers; manage calls, emails and the Building Tenant App; and look after access passes and visitor logs

• Maintain the ground floor and common areas through the day, check them regularly, and resolve issues on the spot

• Carry out physical building checks, complete reporting and admin, and coordinate trades, suppliers and maintenance to keep the building running seamlessly

• Support the events team by assisting when necessary, including helping event host to troubleshoot any AV issues they might experience.

• Act as an active member of the first aid and emergency response team

• Provide general admin support.

About you

• Experience in a concierge, front-of-house or reception role

• Customer service is in your DNA, no request is too big or too small, and everyone leaves feeling well looked after

• Responsive and full of initiative, you spot what needs doing and get on with it

• Remember faces and names, so tenants and regular visitors feel genuinely known the moment they walk in

• Super reliable, ready to go on time every day, and happy to start early or stay late when an event calls for it

• A natural team player, pitching in with the wider admin team when things get busy

• Proactive, organised, positive and polished in the way you communicate and present

• Confident using MS Office and learning apps and systems, as well as being able to troubleshoot AV issues that arise from time to time across the building.

Benefits

• Excellent end-of-trip facilities including Balance 168 onsite gym and wellness studio

• Membership of Jolimont House, our onsite member club.