Customer Success Specialist

🚀 Most “Customer Success” roles are about maintenance. This isn’t one of them.
We’re looking for a motivated, customer-focused team member who enjoys building relationships, finding opportunities, and helping customers succeed. If you’re excited by connecting with people, learning the business, and playing a key role in growing customer accounts, you’ll feel right at home here.
What you’ll own
1. Customer Growth & Relationship BuildingBuild strong relationships with new and existing customersSupport customer onboarding and help customers get the most value from our products and servicesIdentify opportunities to support customer growth and improve their experienceAssist with customer conversations, product demonstrations, and account reviewsWork closely with sales and marketing teams to improve customer engagement and growth opportunities
2. Customer Success & Account ManagementManage a portfolio of customers and become a trusted point of contactUnderstand customer needs and provide solutions that help them succeedMonitor customer engagement and identify opportunities to increase adoption and retentionGather customer feedback and share insights with internal teamsSupport account growth through strong relationships and proactive communication
What you bringRelevant experience in sales and/or business development (SaaS sales a bonus!)A genuine interest in building relationships and helping customers succeedStrong communication skills—you’re confident speaking with customers and building trustA proactive mindset and willingness to take ownership and learnAbility to work in a fast-paced environment and adapt as the business growsA curious and analytical approach—you enjoy understanding problems and finding solutions
Why this role is differentYou’ll gain exposure across the full customer journey—from onboarding through to long-term growthYou’ll develop valuable commercial skills across customer success, sales, and account managementYou’ll have the opportunity to make a real impact in a growing businessYou’ll work closely with experienced team members and have the support to grow your career
If you enjoy working with people, solving problems, and seeing the impact of the relationships you build, this could be the perfect role for you.