Guest Service Agent

About EVT

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.

About Alex Hotel 

Join Alex Hotel in Northbridge, Perth, just minutes from the city centre. Share our passion for great food, unique wines, and warm hospitality. Our cosy, sustainable rooms and vibrant communal spaces await. Be part of our team and create memorable experiences for inquisitive travellers.

About the role

We are looking for our next Hotel Lobby all-rounder!

This role will suit a well-rounded hospitality professional with the flexibility and experience to work a variety of shifts through the week including weekends.

The successful candidate will have had previous experience working in reception/front desk/reservations. While not essential, previous experience and understanding of the Opera Cloud system will be highly regarded. We are also keen to hear from those who have great coffee-making skills and have a genuine interest in creating 'WOW' moments for our guests.

When it comes to Front Office — excellent communication, attention to detail, problem-solving skills, high standard of personal grooming, and a professional, friendly and helpful demeanour are essential. 

Our ideal candidate shines with their:

• Love to talk and create guest experiences

• Amazing coffee and barista skills

• Organisation and planning

• Time management

• Collaborative work ethic

• Desire to develop individually and as a team

Key Responsibilities:

• Responding to all incoming reservations, calls, emails and enquiries from guests, travel agents and corporate companies regarding accommodation at Alex Hotel

• Managing various aspects of the Hotel Lobby - this includes making barista coffees, attending to guests at the front desk, and ensuring Lobby cleanliness

• Communicate guest special requests to relevant teams throughout the hotel including VIPs 

• Communicate guest complaints to hotel management and assist in investigations and resolutions

• Be an expert on the hotel rooms, room rates and packages available and upsell when possible 

• Some F&B service, namely Breakfast, Lobby Bar and Room Service. 

Benefits & perks

• 50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.

• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

• Awesome winter and summer savings and discounts at Thredbo.

• Rapid career growth opportunities through our EVT network.

• Local community involvement, volunteering and charitable giving.

• Strategic focus on sustainable design, sustainable practices & procurement and transparency and reporting.

• Paid Parental Leave.

• Employee Assistance Program.

• Australia and NZ’s largest and most diverse experiences company.

If you're interested, please email Shawn at ••••@evt.com with your resume and a short introduction about yourself.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.