Customer Service Officer – Casual

Customer Service Officer

Location – Macquarie Park, Sydney

6 Casual Roles – 2-3 days per week on site

• Administration/ contact centre role assisting customers with vehicle loans.
• Build your experience & skills through casual work, who knows where it might lead?
• Allied Credit is an ambitious firm which promotes learning & career development.

Company Description

Allied Credit is a leading and well-established finance partner in the vehicle and leisure asset industry, with strategic alliances incorporating well-known car and motorcycle brands. We offer a range of finance solutions including white label, joint venture arrangements and floor plan finance. Our proprietary loan origination system supports our dealers and distributors to facilitate seamless, convenient and customer focussed finance solutions for consumers and businesses.

The Customer Service Officer role is suited to someone who works well in a fast-paced environment and is committed to delivering exceptional customer experiences. Working at the forefront of customer interactions, the Customer Service Officer will learn a broad range of processes across Allied Credit’s products and contribute to process improvements that support better business and customer outcomes.

What you will be doing

• Supporting the Customer Service function with administrative duties to allow the phone-based staff to focus on customer engagement.
• Responding to written correspondence received from customers or the dealer network.
• Managing inbound calls relating to a range of customer enquiries while delivering an exceptional experience for customers.
• Liaising with internal stakeholders to effectively support consumer and commercial customers.
• Taking ownership of complex matters and participating in change implementation activities.
• Contributing to the success of the wider Operations team by supporting other areas from time to time.

Your background

• You are currently undertaking a tertiary qualification at Macquarie University and have at least 12 months remaining until completion.
• Your studies or personal interests will ideally be related to finance or banking.
• Experience working in a contact centre, hospitality, retail or other customer-facing role would be highly valued.
• You will be someone who has excellent listening skills, is able to follow instructions and be a reliable and punctual employee.
• Exceptional communication skills, both verbal and written, are mandatory.

We are open to considering applicants on student visas, please clearly state on your CV your visa/ residency status.

Why work for Allied Credit?

• Discount offers on selected retailers, car loans and novated leasing options.
• A learning environment where we take your development and career aspirations seriously.
• Work schedules will take account of your study timetable, aiming to provide between 12 and 22.5 hours of work per week over 2 to 3 days.
• Training will be provided and you will be notified as full time permanent positions open.

We want individuals who will buy into and thrive with Allied Credit’s Values of Customer Focus, Adaptability, Risk Confidence, Integrity and Teamwork.

Allied Credit pledges to treat all candidates with the utmost respect and professionalism throughout the recruitment process. We promise to conduct a fair, transparent, and inclusive hiring process, ensuring that all candidates are evaluated based on their skills, experience, and potential, regardless of race, gender, age, disability, sexual orientation or any other irrelevant characteristic.

Please contact Alex Kelly on 0484 109 354 for a confidential discussion. For further information on Allied Credit, please visit our website at https://alliedcredit.com.au/ or email hrservices@alliedcredit.net.au.