Customer Service Officer (Member Services Consultant)

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Love helping people? Obsessed with solving problems? Know your way around superannuation (or keen to learn)? We’ve got the perfect role for you!

We’re on the hunt for a passionate Customer Service Officers (Member Services Consultant) to be the friendly voice (and keyboard!) behind our superannuation and retirement support team. You’ll be the first point of contact for members, helping them navigate their accounts, understand their options, and feel confident about their financial future.

What You’ll Be Doing

• Answer inbound calls and respond to emails with warmth and professionalism.
• Make outbound calls to follow up and add value to member experiences.
• Dive into Click to Chat and help us grow this exciting service channel.
• Resolve queries efficiently and anticipate member needs for first-call resolution.
• Spot opportunities to offer value-add services (no financial advice required!).
• Collaborate with your team, share ideas, and celebrate wins together.

What You’ll Bring

• A genuine love for customer service and helping others.
• Excellent communication skills and a friendly phone manner.
• Strong attention to detail and problem-solving skills.
• Ability to work under pressure and meet performance targets.
• Previous contact centre experience (especially in financial services) is a plus.
• ASFA qualification or superannuation knowledge? Even better!

Why You’ll Love Working Here

• Hybrid Flexibility: Work from home 50% of the time and from our St Georges Terrace Office.
• Career Growth: Learn, grow, and explore new service channels like Click to Chat.
• Supportive Team: Work with people who care about your success.
• Continuous Learning: Training, development, and superannuation knowledge-building.

Some of Our Employment Benefits

• Flexible Working– enabling our employees to work in the office and at home.
• Purchased Leave, Parental Leave, Volunteer Leave, Gender Transition Leave, Well-being Leave.
• Employee Recognition Program – celebrating those who live our values.
• Talent Referral Program.
• Salary Sacrificing via Superannuation.
• Employee Assistance Program.
• Learning & Development – self-paced learning and educational assistance.
• Employee discounts – including Bupa and Microsoft.
• Novated Car Leasing.

Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to Apply
Ready to take the next step in your career? Please apply via our Careers page with your resume and a detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.