Customer Service Officer

The role

Our customers never expect to have an accident. Your role is to provide stress relief and peace of mind to our customers when they need us most. You will work with repairers and customers, communicate the progress of repairs, and make decisions to get the car back on the road. 

Accountabilities 

• Manage a portfolio of customer claims to completion

• Be proactive, identify issues, remove blockers and above all, make decisions to get customers repairs completed on time the first time

• Be a part of a team, support your team members and add to a vibrant work environment

• Be responsible for your actions, have an open mind and be willing to learn

What experience you’ll bring

• Good Analytical and problem-solving skills

• Good customer service skills via phone and email 

• You like helping customers and resolving issues 

• Ability to prioritise work.

• Strong written and verbal communication skills

• Computer literate

• You are curious to learn

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Our perks

• Location – This is an “in office” role, based at our Malvern office (East of Melbourne City). A premier office environment close to public transport and Melbourne CBD

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.

• Paid parental leave - We support our new parents with paid parental leave and other benefits.

• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.

• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.

• Employee discounts - You’ll receive discounts on Budget Direct insurance products.

• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.

• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

• Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway.

•  Enjoy a wide range of benefits, including:

  • Personalised rewards and peer-to-peer recognition

  • Exclusive discounts and savings across more than 600 top retailers

  • A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our recruitment team or hiring leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.