GHSP Coordinator

About the role

This role is integral to delivering compassionate, responsive, and high-quality care while driving positive outcomes for consumers. Your focus will be providing outstanding person-centred care support to our clients, by building meaningful and genuine relationships with clients and their families. You will ensure that they are receiving the care and supports they need, so they can lead their life the way they choose. You will ensure high standards of client care; appropriate risk management and documentation is upheld whilst maintaining strong community relationships. This role requires a sound understanding of My Aged Care Australia, Commonwealth Home Support Programme (CHSP) and the Aged Quality and Safety Standards. The delivery of the services will be achieved through culturally safe, strength-based entry level home supports, tailored to individual's needs in the areas of Allied Health and Therapy Services, Domestic assistance, Transport, and Home Maintenance.

Key responsibilities

• Manage a caseload of consumers in our CHSP program with end-to-end management of clients
• Respond to inbound calls from potential new customers about the services we provide and conduct assessments and reviews when there is a new client intake
• Identify and manage deterioration of individuals with increased service or referral as required
• Refer and advocate when appropriate for increased access to services within the Support at Home Program
• Guide new clients through every step during their onboarding process and provide ongoing support
• Ensure exceptional high standards of report writing and case notes are all up to date and any concerns regarding clients are proactively managed
• Ensure all targets, KPI's and program deliverables are met
• Create Incidents (SIRS Reporting), feedback, complaints and improvements reporting in an accurate and timely manner and in accordance with legislation, policies and procedures
• Contribute to continuous quality improvement
• Use a person-centred approach, develop individual client care plans, regularly conduct client surveys, and review individual client needs and goals, and implement initiatives and actions in response to client feedback

About you

• At least two years' industry and case management experience within the health care or home care sector
• An awareness and understanding of issues confronting older people in a home and/or community setting
• Demonstrated experience in building positive relationships with a broad range of internal and external stakeholders that contribute to high quality service provision for clients
• Demonstrated ability to work autonomously under limited direction
• Must have strong understanding of My Aged Care, retrieving codes and support plans for the provision of service under CHSP
• Ability to apply a person-centred care approach in the assessment, planning and care coordination of clients
• Ability to communicate effectively with and gain cooperation from staff, recipients, and a diverse range of age groups and backgrounds
• Knowledge of My Aged Care (MAC) service provider portal and experience with client file management systems
• Highly motivated with strong organisational, interpersonal and problem-solving skills with a strong attention to detail
• Excellent communication skills – both written and verbal

About us

Tender Loving Care Aged Care, part of TLC Group, is an award-winning healthcare company that provides aged and disability care services across Australia. We are committed to delivering sensitive and respectful client-centred care, offering a wide range of services such as complex care, high-needs, personal care, respite, domestic assistance, and home maintenance in the comfort and privacy of the clients' homes.