Customer Enquiry Officer

Parramatta, NSW, AU, 2150

You're passionate about a career delivering solutions that impact millions. 

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

• You will respond to regulatory program enquiries and provide accurate advice on compliance matters, non-compliance allegations, and information requests from law enforcement agencies.

• You will investigate and resolve customer compliance issues in line with policies, procedures, and decision-making guidelines, escalating complex matters when required.

• You will support customer service excellence by identifying enquiry trends, contributing to reporting, and assisting with continuous improvement initiatives.

• You will maintain and update customer enquiry systems and databases to support evidence-based decision-making, risk management, and regulatory reporting.

For more information on this position and business unit, view the role description and information pack.

About you

• You have proven experience delivering high-quality customer service in fast-paced, high-volume environments.

• Your strong problem-solving skills enable you to efficiently investigate and resolve customer enquiries and compliance issues.

• You can effectively manage competing priorities and meet tight deadlines while maintaining accuracy and attention to detail.

• Your ability to work under pressure supports consistent service delivery and positive customer outcomes.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.  

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.