Clinical Systems and Integration Engineer

Dedicated IT

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space. 

At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.

If you would like to know more about Dedicated IT, click the links below: 

https://www.linkedin.com/company/dedicated-it/posts/?feedView=all 
https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm 

Clinical Systems Integration Engineer 

Healthcare IT Managed Services  |  EHR & Clinical Integration Practice 

Location: Palm Beach Gardens, FL   |   Travel: 10-15% (domestic)   |   Compensation: $100,000-$150,000 

We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Role Overview 

The Clinical Systems Integration Engineer is the technical backbone of Dedicated IT's clinical and integration engagements. This role sits embedded with a client's workflow governance team, turning complex EHR migrations and interface work from plan into production. It owns the connection between clinic operations and system architecture, translating clinical workflow needs into integration decisions, and configuring, testing, and stabilizing the interfaces that keep patient data moving accurately between systems. 

The current assignment is an extended engagement supporting a client's AthenaPractice-to-AthenaOne migration. After that engagement, the role moves into Dedicated IT's broader client support rotation, covering ongoing AthenaOne optimization, interface and integration support, and imaging integration work across the client base. 

What Success Looks Like 

Phase 1: AthenaPractice-to-AthenaOne Migration 

The initial engagement, focused on migrating and stabilizing the client's EHR and integration environment. 

• Completes onboarding to the client's AthenaPractice-to-AthenaOne migration, including a full inventory of active interfaces across lab, imaging/PACS, HIE, e-prescribing, patient portal, and clearinghouse connections. 

• Breaks down existing custom integrations into their component parts to determine what carries over to AthenaOne as-is, what needs to be rebuilt, and what can be retired. 

• Applies AthenaOne workflow best practices and industry standards to guide the client's implementation decisions. 

• Rebuilds, tests, and stabilizes interfaces within their area of ownership, bringing each up to a standard that can be supported long-term. 

• Validates migrated data, including patient demographics, scheduling, clinical history, and financial/AR records, against source system records using SQL-based reconciliation. 

• Supports go-live activities, issue triage, and post-go-live stabilization for the migration. 

• Documents interface configurations and workflow patterns in a reusable form for Dedicated IT's internal knowledge base. 

Phase 2: Ongoing Clinical Support 

Once the migration is stable, the role shifts to a reduced, ongoing support commitment with the original client while expanding into Dedicated IT's broader clinical support work. 

• Moves into a part-time, ongoing support role for the original client while taking on AthenaOne optimization, interface support, and imaging integration work for additional clients. 

• Grows into a dedicated Clinical Device & Imaging Integration specialization within the firm, supporting multiple clients' PACS and medical device interface needs. 

• Contributes engagement learnings, methodology, and tooling to Dedicated IT's delivery playbooks, and trains other consultants as needed. 

• Provides input to delivery leadership on scoping and effort estimation for future clinical support and integration engagements, based on hands-on delivery experience. 

Core Competencies 

These are the skills and behaviors that separate strong performance in this role from average performance. 

Education & Experience Qualifications

• Minimum Education: High School Diploma or GED required.
• Experience: 5+ years of Athena EMR technical integration and engineering
• MSP Experience: Experience working with or within Managed Service Providers preferred

Perks & Benefits

• Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
• 401K with Company Match: Start planning for your future with our competitive retirement savings plan.
• Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
• Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
• People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.

Thanks for your interest in Dedicated IT!

Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.