Guest Services All-Rounder - The Grampians

About us:
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet

What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.

Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.

Halls Gap - Grampians Eco YHA is a stylish and comfortable eco-certified property that has been architecturally designed with the environment in mind. Situated in Halls Gap on the outskirts of the stunning Grampians National Park, this property is the ideal base for travellers seeking an outdoor adventure or relaxing getaway.  The award-winning 64-bed property regularly receives excellent guest reviews and contains all the features and more that guests need for an amazing stay.  The property contains a mix of private and co-living rooms and facilities including two self-catering kitchens, two guest lounges with cosy wood fire heaters, free Wi-Fi all throughout the property, an herb garden, BBQ, beautiful outdoor spaces, and on-site car and coach parking.

About the role:
We are on the search for a proactive and passionate hospitality allrounder to join our team. The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.

This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management. 

This is a casual position and you must be 18 years or older. You will need to have your own transport to the property as there is no public transport available. Day and evening shifts available across weekdays and weekends (for overnight shifts you can stay onsite)

Responsibilities include:

• Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately

• Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained

• Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently

• Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties

• Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you:

• You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service

• Ideally you'll have experience in customer service, hospitality, or a similar role

• You'll need to have good attention to detail and organisational skills

• Experience using Microsoft office and ideally experience in reservations/POS or bookings systems

• Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)

• RSA certification is essential and First Aid certificate is desirable

• Knowledge of the local area and travel/tourism industry (desired)

Our Values
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Collaborate, listen and connect

• Care for people and planet

• Create positive experiences

• Always evolve

  
What's in it for you

• Travel Perks: Free stays across our network – because we love travel as much as our members do!

• Team Adventures: Opportunities to visit other locations for team building and training

• Discounts: Access to benefits at various stores and across the YHA network

• Growth: Professional development and career opportunities throughout YHA

• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning

• Wellbeing Support: For you and your immediate family through our Employee Assistance Program

• Referral Program: Know someone great? We reward successful candidate referrals

  
Are you ready to help make the world a more connected and sustainable place? Submit your resume and a cover letter telling us why you're perfect for this role!