Desktop Support Technician

The Opportunity

Join Revo Fitness, a leader in the Australian Fitness Industry, as we continue to grow nationally. We're seeking a passionate and self-motivated full-time Desktop Support Technician to maintain the integrity and efficiency of our computer systems. In this role, you'll provide professional IT support to internal users, ensuring timely resolution of issues and seamless operation of our IT environment. Managing service desk operations, responding to inquiries, and updating technical documentation will be central to your responsibilities. You'll also respond to service calls to resolve IT issues at our clubs and assist in setting up new clubs with secure and operational computer systems.

Key Responsibilities

• Assist in maintaining the internal IT environment, focusing on Windows and Office365 stack.
• Provide consistent and professional IT support, updating requests and providing realistic resolution times.
• Manage a reliable service desk ticketing operation, promptly responding to IT inquiries.
• Address support requests via email, ticketing system, walk-ins, and phone calls.
• Update and maintain IT technical documentation for effective operational use.
• Perform field service calls to resolve IT issues at Revo Fitness clubs.
• Assist in IT setup for new clubs, ensuring secure and operational systems for timely club openings.

Qualifications, Skills & Experience

• Tertiary qualification in Information Technology or relevant experience.
• Proven experience in IT support or customer service roles.
• Working knowledge in Information Technology Infrastructure Library (ITIL) desirable but not required.
• Proficiency in Microsoft environment, Windows, and basic server skills.
• Excellent communication skills with diverse stakeholders.
• Strong problem-solving skills with initiative.
• Ability to work independently and as part of a small team.
• Travel between Revo Fitness sites requiring a valid driver’s license.

Who is Revo?

At Revo Fitness we are committed to making quality fitness accessible to all, with simple memberships, no hidden fees, and 24/7 access. We prioritise our members' needs and strive to deliver exceptional member experiences at every touchpoint. We’re a local, Australian owned business that is rapidly expanding and always looking for passionate people to join our growing team.
 
Our Values:

• We keep it simple.
• We do what we do well.
• We care about people.
• We are all about the experience.
• We believe in continuous improvement.

Other than an awesome role, you will also have:

• Attractive salary and remuneration package.
• Phone Allowance and Laptop provided.
• Complimentary Revo Membership for you and significant other.
• EAP and Employee Benefits Program, including Paid Parental Leave and Vibe & Thrive Allowance.

If you're ready to bring your IT expertise to a team dedicated to excellence and continuous improvement, hit the apply button now.