Technical Service Engineer

Technical Service Engineer – Automation
Location: Noble Park North, VIC
About Us
Festo is a global leader in automation technology, driving innovation in factory and process automation for over 50 years. Our strength lies in cutting-edge pneumatic and electric solutions, combined with world-class industrial training and education programs. We are passionate about helping our customers improve performance through smart, efficient automation.
About the Role
We are seeking a skilled Technical Service Engineer to provide expert pre- and post-sales support to both internal teams and customers. You will deliver high-quality remote technical consulting, troubleshoot complex issues, and occasionally support customers on-site.This role acts as a key link between local operations and our global Technical Support HQ, ensuring fast, effective resolution of technical queries and challenges.
Key Responsibilities
Respond to technical enquiries within agreed service levelsProvide remote technical support and consultancy on Festo products and systemsDiagnose faults, perform root cause analysis, and implement solutionsSupport product selection, sizing (dimensioning), and application designDevelop and test customer applications, including programming and simulationsDeliver service support remotely and on-site as requiredDocument and report service activities and outcomesContribute to continuous improvement through feedback and process enhancementsShare technical expertise through training, documentation, and demonstrationsEscalate complex issues to HQ or Application Engineering where required
About You
QualificationsBachelor’s degree in Mechatronics, Electrical Engineering, or similar (essential)Postgraduate qualifications or relevant diploma (advantageous)
Experience & Skills
3–4+ years’ experience in a similar technical or automation roleStrong knowledge of control systems and PLC programming(e.g. Siemens, Omron, Allen-Bradley, Beckhoff, Festo)Experience with sensors, servo systems, motor controllers, and remote I/OSolid understanding of pneumatics, compressed air systems, and energy efficiencyCustomer-focused with strong communication and problem-solving skillsAbility to work independently and manage competing priorities
Working Relationships
No direct reportsWorks closely with Application Engineering, Shared Services, and Technical Support HQ (global)
What We Offer
Competitive salary with incentive opportunitiesFlexible work arrangementsLaptop, mobile, and home office setup supportA collaborative, innovative, and supportive team environmentOpportunities for professional growth within a global organisation
Apply Now
If you’re passionate about automation and enjoy solving technical challenges, we’d love to hear from you.
📧 Send your CV and cover letter to careers.pacific@festo.com
Applicants who applied for this position during the previous recruitment process have already been considered and do not need to submit a new application.