Internal Sales Consultant

About the role

Vulcan' is seeking a dedicated and customer-focused Internal Sales Consultant to join our dynamic team in Newcastle, NSW. As an Internal Sales Consultant, you will play a vital role in driving sales growth and providing exceptional customer service. This full-time position offers the opportunity to work alongside a talented sales team and contribute to the continued success of our organisation.

What you'll be doing

• Actively engage with inbound customer enquiries and promptly respond to customer needs

• Deliver exceptional customer service and build strong relationships with clients

• Provide accurate and detailed product information to customers

• Process orders and manage customer accounts in a timely and efficient manner

• Collaborate with the sales team to identify and pursue new sales opportunities

• Participate in team meetings and contribute to the development of sales strategies

• Maintain accurate records and documentation related to customer interactions

• Continuously seek opportunities to improve processes and enhance the customer experience

What we're looking for

• At least 2 years of experience in a customer-facing sales or customer service role

• Strong communication and interpersonal skills, with the ability to build rapport with customers

• Excellent problem-solving and decision-making skills

• Demonstrated ability to work effectively in a team environment

• Passion for delivering exceptional customer service and a commitment to continuous improvement

What we offer

At Vulcan', we are committed to creating a rewarding and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and advancement

• Comprehensive training and ongoing professional development

• A collaborative and inclusive team culture

About us

Founded in 1995

We began by distributing carbon steel and steadily widened our portfolio to include plate processing, coil processing, stainless steel and engineering steels. Today, Vulcan’s product diversity and operational make us a key supplier to the Australasian economy. With 69 warehousing, manufacturing, and processing facilities across Australasia and over 1,300 people across six business divisions, we have built this coverage through a combination of organic growth and strategic acquisitions.

Looking ahead, we remain focused on what matters most – inventory, quality, people, and service. We have the management team, the motivated workforce, the infrastructure, and the ambition to keep at the forefront of the steel industry for the next 25 years and beyond. 

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